Kiwi.com Guarantee

Rise above travel anxiety with the Kiwi.com

We can’t control if carrier delays, cancellations or changes cause problems with your trip, so we developed the Kiwi.com Guarantee to get to your destination with as little turbulence as possible.

We’ll go to the furthest extent to bring your travel plans to life at a price and level of support that suits you. Designed with travelers in mind, the Kiwi.com Guarantee is the ultimate package of services designed to ensure a smooth and hassle-free journey.

The ultimate travel package designed to ensure a stress-free trip

Peace of mind with

Disruption Protection

More flights than you would think get delayed, rescheduled or canceled, and no-one needs that. However, that won’t be a concern for you when you have our Disruption Protection.

If carrier changes affect your trip, we’ll offer you instant compensation in the form of Kiwi.com Credit which can be used to book a replacement flight right away, or we’ll help you apply for a refund from the airline. Not only will we help you get where you’re going, you can do it all online — no need to contact anyone directly if you don’t want to.

Peace of mind with Disruption Protection

Relax with our

Automatic check-in

You won’t need to worry about missing the check-in window for your flights — we’ll take care of it for you.

Simply fill in your passport or ID details at least 24 hours before departure, and we’ll check you in and put your boarding passes in the Kiwi.com app.

Relax with our automatic check-in

Stay on top of things with

Real-time updates

With the Kiwi.com Guarantee coupled with the convenience of the Kiwi.com app, you can get live updates direct to your device, meaning you never have to stress or worry about missing your call or being in the right place when you need to be.

Departure times, gate numbers, boarding info and more will all update in real time so you’ll always be in the loop at every stage of your journey.

Trust in our 24/7 instant chat support

Find out more about the Kiwi.com Guarantee

Want to know more? Here are some of the most common questions your fellow travelers have asked about the Kiwi.com Guarantee:

What does the Kiwi.com Guarantee include?
The Kiwi.com Guarantee is the ultimate package of services designed to cover all your travel needs. It includes automatic check-in on all your flights, 24/7 instant chat support if you need to reach out to us, and Disruption Protection which covers your trip in case carriers cancel, reschedule, or significantly change any part of it.
How does automatic check-in work?
All you have to do is provide your passport details at least 24h before departure, which carriers require for check-in. Once you add your details and the carrier opens online check-in, we’ll check you in and send you your boarding passes. You can access the boarding passes through the email we send, or in the app. Print them or download them to your mobile device, and you’re good to go.
What does 24/7 instant chat support include?
When you have the Kiwi.com Guarantee, you can reach us via our AI-chat at any time, in any language. If you’d prefer to call or message one of our agents we’ll respond back within 3 hours, though we prioritize trips with imminent departures. Additionally, if you want our help to add any extra services, we won’t charge you a processing fee. You’ll only pay what the carrier charges.
Why should I add the Kiwi.com Guarantee?
Add the Kiwi.com Guarantee to reduce the hassles and stressors of traveling, to save time dealing with the airlines, and for the reassurance that you’ll get where you need to go. We’ve developed this set of services to best address the pain points of travelers — whether that’s the anxiety of check-in, the long queues for customer support, or the chances of having your itinerary affected by carrier schedule changes. In any of those cases, you can count on us for help.
Why is the Kiwi.com Guarantee so helpful with self-transfer itineraries?
Self-transfer is one of Kiwi.com’s travel hacks — we combine separate flights into one itinerary to get you where you want to go for less. Because it’s not an official itinerary, carriers are not obligated to provide replacement flights if their disruptions mean you won’t make your next flights. The Disruption Protection offered under the Kiwi.com Guarantee provides that extra layer of protection, and offers instant compensation that can be used for replacement flight, or assistance with getting refund from carriers.
What is a carrier disruption?
Any time a flight is delayed, rescheduled, overbooked, or canceled, that’s a disruption. Sometimes these disruptions are only small, and won’t affect your trip. But other times, a long delay can mean that you won’t make your connecting flight, or your flight might be canceled completely.