I got charged extra at the airport. How do I get a refund?

If we failed to add services or check you in online as promised, we’ll refund you the fee that you paid at the airport.

To request a refund, sign in, open your trip, and click "Refunds and cancellations" at the top of the page. Scroll down, choose the reason for the refund, and attach the receipts.

Did this article help you?