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The Kiwi.com Guarantee protects your trips from unexpected carrier changes
The Kiwi.com Guarantee protects your trips from unexpected carrier changes

Our Guarantee ensures you always reach your final destination, even when the carrier makes unexpected changes to your booking. It’s available for all of your connections, whether you self-transfer, travel by plane, bus, or train and it covers carrier cancellations, delays, and schedule changes. Add the Kiwi.com Guarantee while making a reservation with us and enjoy all the perks of the service.

Why you should add the Kiwi.com Guarantee to your booking
Why you should add the Kiwi.com Guarantee to your booking

Protection against unexpected carrier changes

Accommodation and contribution to airport transfer

Contribution to refreshments

Alternative itinerary or refund

24/7 assistance while traveling

How to apply the
Kiwi.com Guarantee
How to apply the
Kiwi.com Guarantee
Sign in to your trip

Have you found out about something affecting your trip? Sign in to your account to let us know.

We’re here to help

We’ll get in touch with you as soon as possible. If our Guarantee applies, we’ll offer a refund or assist you on your journey and find alternative transportation to your destination.

When the Kiwi.com Guarantee doesn’t apply
When the Kiwi.com Guarantee doesn’t apply

You were late for check-in

You changed your trip or contact details without our approval, including adding baggage to a short-layover itinerary

You made changes to your itinerary directly with the carriers without our approval

You didn’t respond to our offers within 24 hours

You didn't have the correct visa or travel documents for your layover airport

You were denied boarding due to a breach of the terms and conditions of the carrier

Force majeure situations like extreme weather conditions, labor strikes, and others

Frequently asked questions
How do I know if I'm covered by the Guarantee?

If you purchase the Kiwi.com Guarantee, it will protect every part of your trip from unexpected carrier changes.

What if my trip is with multiple carriers?

The Guarantee protects your whole trip. This allows you to book connections between any carriers, even when they don't cooperate.

Are my bus and trains connections also covered?

Yes, the Guarantee protects all forms of transportation in your trip.

What else should I know about the Kiwi.com Guarantee before adding it?

When you choose any of the options provided by us under the Kiwi.com Guarantee (e.g. an alternative trip or a refund from us), any claims related to your tickets will be transferred (assigned) to us. For example, any refunds for tickets or damages or compensation from the carriers will go to us.

This transfer of claims does not apply to the compensation claims and claims for damages that are handled for you by a third-party service added through us, e.g. AirHelp+. The third-party service provider will handle these claims according to their terms. We’ll only keep the claim for refunds.

You can read the legal version of these conditions here.

Travel with peace of mind. Travel with us.
No matter the journey, we'll always help to make your travel experience as smooth as possible. Guaranteed.
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