☎ How to contact us

You can always find our contact information on the bottom of this page — just scroll to the end and click Contact us. You can also go directly to our contact page to see how to message us or give us a call. Your options depend on whether or not you have an active booking.

If you have a booking

If you booked a trip with us and have your booking number, please sign in to your account so we can assist you faster and give you personalized support. Once you sign in, you can send us a message or view our phone numbers. You can also call one of the numbers listed on your e-ticket.
You can use our website or app to check your refund or booking status, make changes to your itinerary, or add extras such as baggage and seating. Our agents won’t be able to provide you with any more info than you already have access to. 
Our English line is always open, but if you need  help in a language other than English, you can reach our agents during the following hours:

French, German, Italian & Hungarian

Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese 
Mon – Fri 08:00 – 16:00 UTC

Romanian, Russian, Ukrainian, Czech & Polish
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 
You can send us a message in any language — and if you’re not traveling soon, it might be a faster option. We prioritize calls from customers with upcoming departure dates, so your wait times might be longer if you call.

If you don't have a booking

If you don’t have a booking, you can call the number on our contact page. This support line is only available in English. 

Our agents are available during the following hours:

Mon – Fri 07:00 – 15:00 UTC

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