Alternatively, go directly to our contact page at kiwi.com/help/contact or check our phone numbers on your e-ticket.
You can manage your booking in your account — check your refund or booking status, make changes, or add extras. Our agents won’t be able to provide you with any more info than you already have access to.
You can also try our mobile app to get more features, like offline access to your trip and mobile boarding passes.
*If you have Basic Services, the message support feature will be temporarily unavailable close to your trip while you can reach us on the phone.
- With Premium Services, you can reach us anytime up to 2 days after your trip.
- With Basic or Plus Services, you can reach us from 14 days before the start to 2 days after the end of your trip.
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we’ll never ask you to tell us your credit card number or purchase a gift card.
French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC
Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC
Mon – Fri 06:00 – 14:00 UTC
Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC