Important rules and regulations to know about our disruption services

• With Disruption Protection, if you opted for instant compensation in Kiwi.com Credit  when your flight was canceled, you assign us refund claims related to the canceled flight against the Carrier. 

• With Disruption Protection Premium, if you opt for an alternative itinerary or a refund, you assign us all refund claims related to the Carriage against the Carriers. Essentially, if you’ve already been compensated you give us the right to claim and keep refunds in your stead. 

• Our disruption services would not apply in extraordinary situations, which affect operations of the third parties involved in the completion of the Carriages. Such situations may be, for example, strikes that affect the operation of an airline or an airport, significant limitations that affect airports, bankruptcy, or termination of 50% of the fleet. Unless specifically agreed otherwise, in these cases you would not be covered by our disruption services and we would not be obligated to provide you with its fulfillments.

• It is your responsibility to make sure your passport is valid for the duration of your trip, and that you provide any required visas, proof of vaccinations, or documentation — whether to the airline, country of departure, transit countries, or country of destination. If you failed to ensure that you were traveling with correct and valid documentation, and were not allowed to board your flight or enter your destination, you would not be covered by our disruption services. 

• Our disruption services won’t cover you if you change your trip or contact details directly through the airlines, without our knowledge and approval. For example, say you went through the airlines to add checked baggage to an itinerary with a self-transfer and a short layover. If the layover ended up being too short to collect your bags for your next flight, you would not be covered by our disruption services.