Specific Disruption Protection rules and regulations you should be aware of

Disruption Protection is a unique paid-for service that we offer to protect in case of changes or cancellations caused by the carrier. It's available for all trips, whether you travel by plane, bus, or train. Even if you don’t have Disruption Protection, you’re still protected from any last-minute changes with our Transfer Protection, which covers disruptions to self-transfer itineraries that happen less than an hour before departure (see article 10.4 of our Terms and Conditions for more information). Whenever we mention Disruption Protection in this article, know that the same rules apply to the Transfer Protection as well. 

Here are some specific rules regarding claims that you should know about:

  • With Disruption Protection Premium, if you opt for an alternative itinerary or a refund, you assign us all refund claims related to the Carriage against the Carriers. Essentially, if you’ve already been compensated you give us the right to claim and keep refunds in your stead. With Disruption Protection Basic, if you opt for instant compensation in a form of Kiwi.com Credit  when your flight was canceled, you assign us refund claims related to the canceled flight against the Carrier.
There are also cases in which Disruption Protection would not apply. Here are the specific limitations you should be aware of: 

  • Disruption Protection would not apply in extraordinary situations, which affect operations of the third parties involved in the completion of the Carriages. Such situations may be, for example, strikes that affect the operation of a carrier or an airport, significant limitations that affect airports, bus, or train stations, bankruptcy or termination of 50% of the fleet. Unless specifically agreed otherwise, in these cases you would not be covered by Disruption Protection and we would not be obligated to provide you with its fulfillments.
  • It is your responsibility to make sure your passport is valid for the duration of your trip, and that you provide any required visas, proof of vaccinations, or documentation — whether to the carrier, country of departure, transit countries, or country of destination. If you failed to ensure that you were traveling with correct and valid documentation, and were not allowed to board your flight or enter your destination, you would not be covered by the Disruption Protection. 
  • Disruption Protection won’t cover you if you change your trip or contact details directly through the carriers, without our knowledge and approval. For example, say you went through the carriers to add checked baggage to an itinerary with a self-transfer and a short layover. If the layover ended up being too short to collect your bags for your next flight, you would not be covered by Disruption Protection.
For the full details about Disruption Protection, check our Terms and Conditions, section 10.

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