How does Kiwi.com book trips with the carriers?

When you make a booking with us, we consequently book your trip with the carriers for you. We create a unique virtual email address and payment details for your booking so that we can further take care of it for you. This way, we can manage your reservation with the carrier, add extras, or let you know and help if something changes. 
By checking the box before you submit your booking, you instruct us to create these virtual details. You consider them correct and assume them as your own personal details when it comes to the carrier reservation for this booking.

According to the law, the carriers have to inform you about any cancellations or schedule changes. But when you book through us, you authorize us to receive all the emails from the carriers on your behalf. So if we receive any important communication from them, well let you know about it using our own email, SMS, or push notification or by contacting you directly.
We might also book your trip via various booking systems or our partners, using our company accounts. On top of the above benefits, this helps us give you better prices.

What does this mean for me?

In most cases, you’ll be able to access your reservation or check in online with the carrier using only your name and the carrier reservation number (PNR). However, some carriers require more credentials and you might not be able to get in as we can’t always disclose these with you. If that happens, you’ll need to handle your booking or online check-in through us. But don’t worry, we’re always here to help. You can easily manage your booking and request services directly on our page.
If you need to know the reservation email for any reason, please contact our customer support.
As we pay for your trip from our account, we might also receive any potential refunds from the carrier. So if you arranged a refund directly with the carrier and they send it to us, we’ll naturally forward it to you.
The only exception is if we already refunded you or gave you an alternative itinerary as part of our Kiwi.com Guarantee.
You can learn more about us in this article: What is Kiwi.com?

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