What is Kiwi.com Credit and how can I use it?

If you apply for a refund, you might be able to receive it in Kiwi.com Credit. It’s the quickest way to be refunded and pay on our website or app. It’s valid for 2 years and you can use it for any new trips.

What are the benefits of a refund in Kiwi.com Credit?

  • You’ll see it in your Kiwi.com account within a few minutes — no bank fees, exchange rate fees, or other unpleasant surprises.
  • You can use it right away or anytime within the next 2 years. If you don’t use the whole amount, the remaining Credit will stay in your account until it expires.
  • You could get a bigger refund than you’re entitled to. In certain cases, we can offer you a bonus on top of what you paid or a discount on handling fees.

How do I pay with Kiwi.com Credit?

You need to be signed in to your Kiwi.com account and search for a new trip using the same currency you were credited in. You’ll then see an option to pick Kiwi.com Credit as the payment method at the last step of the booking process.
If you haven’t set up your Kiwi.com account yet, you’ll have to sign in using the email address you used for your refunded booking. Your Credit will automatically be associated with that email.
If you don’t have enough Credit to cover the whole booking, you can pay the rest with your payment card. It’s not possible to combine it with other payment options or promo codes.

Where can I see my Kiwi.com Credit balance and expiration?

You’ll see your Credit balance and the expiration date in your Kiwi.com account. If you’re on our website, open the tab Kiwi.com Credit. If you’re in the app, go to Profile.
💡 Your Kiwi.com Credit will expire 2 years from the date you received it. For example, let’s say you have a total balance of €250 in Kiwi.com Credit. You received €200 in Credit in December 2021, and €50 in Credit in August 2022. This means that unless you use it beforehand, €200 of your Credit will expire in December 2023, and €50 of Credit will expire in August 2024. 

Can I exchange my Kiwi.com Credit for money?

In general, you can’t exchange Kiwi.com Credit for a monetary refund. An exception is if we offer you to choose between a refund in Kiwi.com Credit and a refund to your original payment method. If the offer expires before you make a selection, you’ll be refunded in Credit. As long as you haven’t used the Credit, you can revert it back to a monetary refund. For that, please contact us here

For more information, you can check the full conditions of Kiwi.com Credit.

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