What trip refund options do I have?

Your refund options will depend on whether the carrier canceled your trip, or if it’s you who cancels.

Having the Kiwi.com Guarantee will also affect the options available to you, especially in cases where your trip has been canceled by the carriers.

If you need to cancel your trip

You can cancel your trip up to 48 hours before its scheduled departure, and still be eligible to receive a refund. Your refund will depend on the ticket type you picked when booking your trip, and will either be in Kiwi.com Credit or sent back to your original form of payment.  
To stay covered in case of medical issues, you should add travel insurance. The insurance provider usually compensates your expenses if you can't travel because of medical reasons.

If the carriers cancel or change your trip

When your trip or a part of it has been canceled or changed by the carriers, your refund options depend on whether or not you have the Kiwi.com Guarantee.

If you have the Kiwi.com Guarantee, we’ll issue you a full refund for the unused parts of your trip. We’ll either refund you in Kiwi.com Credit, which you can use for future bookings, or through your original method of payment.
If your itinerary gets disrupted less than 48h before the start of your trip, you can choose how to receive the refund. If it happens earlier, we’ll send it to you in Kiwi.com Credit. Read more in the article about the Kiwi.com Guarantee.
Without the Kiwi.com Guarantee, your only option will be to apply for an assisted refund – which means we’ll request a refund from the carriers on your behalf. Please note that a refund might not always be available, and that some carriers don’t provide monetary compensation. 
Carriers usually provide a full refund for the trip that was canceled, but their policies differ — some carriers only refund in vouchers or they don't refund at all. We'd advise you to check their policy beforehand to know what to expect.
If a refund is possible, you should expect to receive it within 3 to 6 months. You can check your refund status by logging into your account, opening your trip, and clicking Refunds and cancellations

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