How can I cancel my trip for a refund?

If you chose Saver or Standard Tickets, yes, you can cancel specific flights. You’ll be able to select which flights to cancel, and we’ll handle your request according to airline rules. 

If you booked with Flexi Ticket, unfortunately you won’t be able to cancel specific flights. You’ll only be able to cancel the whole booking for all travelers.

You can apply for a refund through us if a death or medical issues prevent you or a passenger on the booking from traveling. We’ll refund you everything we receive from the airline, but how much you get depends on their policies. 

Most carriers don’t provide a 24 hour grace period allowing free cancellations — and because we book your ticket through various carriers, we’re not able to offer them either. No matter when you decide to cancel or make trip changes, once your ticket is purchased and confirmed, regular rules will still apply. 

It's not possible to get a refund if you miss your flight or if you don't travel for other reasons without canceling the trip in advance.

If you miss your flight or decide not to travel without canceling it in advance, you can try to request a refund from the carrier. What you’re eligible for depends on the carrier’s terms, but will usually include airport fees and government taxes. If we see that your flight was unused, we’ll wait 10 months from the booking date — so that you can have a chance to claim it yourself — before claiming it on your behalf. We’ll withhold a fee of €59, and send the rest to you.