<div>Check-in is the confirmation that you’ll take the flight. It’s when the airline issues you a boarding pass and assigns you a particular seat — if you haven’t added it earlier.</div><blockquote><a href="https://www.kiwi.com/help/search/article/313/"><em>What is a boarding pass?</em></a></blockquote><div>Nowadays, you can usually check in and get the boarding pass online, before you go to the airport. But some airlines or specific airports still require an airport check-in.<br><br></div><div>If possible online, we can usually <a href="https://www.kiwi.com/help/search/article/108/"><strong>do the check-in for you</strong></a><strong> </strong>as a free service. That way, you only add your details once, and we’ll get all available boarding passes for you after the airlines open their online check-in. You’ll also avoid <a href="https://www.kiwi.com/help/search/article/318/">potential fees at the airport</a>.</div><blockquote><em>We’ll only ask you for the details required by the airlines, such as your passport/ID number and its expiration date and the COVID-19 related documents. We’ll need them up to 24h before departure.<br>&nbsp;<br>Read more in </em><a href="https://www.kiwi.com/help/search/article/108/"><em>How do I check in with Kiwi.com?</em></a><em> or </em><a href="https://www.kiwi.com/help/search/article/312/"><em>What documents do I need for check-in?</em></a></blockquote>

Check-in is when the airline issues you a boarding pass and counts you in to board the flight.

What is check-in?

<div>If you added our check-in service, all you need to do is provide us with your details at least 24h before departure, and we'll take care of the rest.</div>

Add your details and we’ll check you in and send your your boarding passes.

How does Kiwi.com's online check-in work?

<div>New mutations of COVID-19, such as Delta or Omicron, are forcing many countries to implement new travel bans. It's your responsibility to check official regulations prior to booking, and again prior to departure, to ensure your eligibility to travel for any layover points in your itinerary and your end destination.</div><blockquote><em>At Kiwi.com we display all itinerary options, to support travelers who do comply with the official regulations. A displayed itinerary is not confirmation of your eligibility to travel, so please ensure you comply so you can enjoy a safe journey.</em></blockquote><div>If you already have a booking and can't travel, you can <a href="https://www.kiwi.com/help/search/article/276">cancel</a> and request a refund. To see your refund options, <a href="https://www.kiwi.com/user">sign in</a> and open your trip. Check <a href="https://www.kiwi.com/help/search/article/155">What trip refund options do I have?</a> article for more information.</div><blockquote><em>Please note that our </em><a href="https://www.kiwi.com/help/search/article/28"><em>Kiwi.com Guarantee</em></a><em> doesn't apply in </em><a href="https://www.kiwi.com/help/search/article/118"><em>force majeure</em></a><em> circumstances. But if you're stuck at the airport because a schedule change, delay, or cancellation </em><strong><em>affects the rest of your itinerary</em></strong><em>, you might be eligible.&nbsp;</em></blockquote><h2>Travel restrictions</h2><div>Some countries might require additional documentation such as a health declaration, negative test results for COVID-19, or a <a href="https://www.iata.org/en/programs/safety/health/locator-form/">Passenger Locator Form</a> to enter. In others, there might be a mandatory quarantine upon arrival, or it might not be possible to enter.</div><div><br></div><div>Please visit the <a href="https://apply.joinsherpa.com/travel-restrictions?affiliateId=kiwi">Sherpa website</a> to learn about the latest restrictions for all countries. If you're traveling with Ryanair, <a href="https://www.ryanair.com/ie/en/useful-info/map-page">check their travel info</a> as well.</div><div><br></div><div>You can also contact your<strong> local embassies </strong>or check <strong>the official government websites for all countries in your itinerary </strong>before traveling.&nbsp;</div><ul><li>If you have a <a href="https://www.kiwi.com/help/search/article/131">self-transfer</a> during your layover, you might need to leave the transit zone — the same rules could apply as when you're entering the country.&nbsp;</li><li>If you have a <a href="https://www.kiwi.com/help/search/article/272/">“hidden city” itinerary</a>, prepare COVID-19 documents for all destinations, even the ones you don’t intend to travel to, as you might be asked to show them before your first flight.</li></ul><blockquote><em>As a result of the travel restrictions, a lot of </em><strong><em>carriers now cancel their trips last minute.</em></strong><em> <br>We always notify you as soon as they let us know, but their communication is sometimes delayed. Please check if your trip is still scheduled before you travel.<br>You can look up your flight number(s) on airline or airport websites, websites like </em><a href="https://www.flightradar24.com/"><em>Flightradar24.com </em></a><em>and </em><a href="https://flightaware.com/"><em>Flightaware.com</em></a><em>, or Google.</em></blockquote><h2>Health and safety measures</h2><div>On top of the travel restrictions, the majority of airports and carriers have established new protective regulations. It's best to check the details on their websites, but here are some general rules:&nbsp;</div><ul><li>Wear a face mask at the airport and on board. Bring multiple face masks for long-haul flights, and consider using other personal protective equipment like gloves, shields, or hand sanitizers.</li><li>Respect social distancing guidelines. When possible, keep a distance of 2 meters from other travelers.</li><li>If possible, check your temperature before traveling. It's now regularly measured at airports, and if you display any symptoms of having COVID-19, you might be denied boarding.</li><li>Check <a href="https://www.kiwi.com/help/search/article/246">cabin baggage</a> conditions. Some airlines have temporarily adjusted their cabin baggage policy and reduced the amount of bags allowed on board. Cabin bags that don't fit under the seat might need to be checked in.</li></ul><div>If you're not sure whether it's safe to travel, check out the travel recommendations per country on the <a href="https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html">website of Centers for Disease Control and Prevention</a>.</div><div><br></div><div>We also recommend checking what your <strong>health insurance</strong> covers. You can check that directly with your insurance provider.&nbsp;</div><blockquote><em>If you've purchased insurance by AXA Assistance or Travelex with us, you'll find the details in your confirmation email and when you</em><a href="https://www.kiwi.com/user"><em> sign in</em></a><em>. The contact information is also on your e-ticket.<br>Please note that </em><strong><em>AXA doesn't cover cancellations due to coronavirus-related restrictions</em></strong><em>.</em></blockquote><h2>Contacts</h2><div>Self-service: you can do everything yourself in your <a href="https://www.kiwi.com/user">account</a>.&nbsp;</div><div><br></div><div>If you still need to reach us, <a href="https://www.kiwi.com/help/contact">contact us here</a>. You can send us a message at any time, or call us when it's less than 14 days before your trip.</div><blockquote><em>When you call, make sure to have your booking ID ready. Our phone lines are still quite busy, so we prioritize customers in transit to help everyone get home safely.</em></blockquote>

Here's what you should know if you plan to travel or are traveling.

Traveling during COVID-19

<div>Here’s an overview of what you’ll need for check in — this goes both for when we check you in ourselves, and when you check in directly through the airline.&nbsp;</div><blockquote><em>If we offer our online check-in service for your trip, add the required details in </em><a href="https://www.kiwi.com/user"><em>your trip</em></a><em> up to 24h before departure. </em><a href="https://www.kiwi.com/help/search/article/108/"><em>Read more</em></a><em> on how check-in with Kiwi.com works.</em></blockquote><div>Make sure to review the check-in and boarding requirements for <strong>all of the stops in your itinerary</strong>, especially if you have a <a href="https://www.kiwi.com/help/search/article/131">self-transfer</a> or <a href="https://www.kiwi.com/help/search/article/272/">“hidden city” itinerary</a>.</div>

You’ll always need a form of identification. Anything else depends on your specific itinerary.

What is check-in?

Related articles

How does Kiwi.com's online check-in work?

What documents do I need for check-in?

Traveling during COVID-19