How the Coronavirus has changed carrier check-in requirements
Global travel restrictions mean that carriers require more passenger information for check-in. Depending on your route and nationality, you might need to provide detailed information about your health, your contact details, and your recent travel history.
Turkish passengers traveling with Turkish Airlines or Pegasus also need to provide their HES code. You'll find the instructions on how to obtain it on this official webpage.
How do I know if you'll check me in?
You can find detailed information for each of your flights in My trips
and on your e-ticket.
What do I have to do?
Sign in to your trip
via our website or our Kiwi.com app to provide us your check-in details up to 24 hours before
the flight. If you miss the deadline set by us in order for us to be able to do the check-in on your behalf, you will need to check in directly with the airline as per their rules (see below).
Tip: Always use the details of the document you'll be traveling with. On some routes you'll need a passport, on others, a drivers license might be enough.
What happens after?
When we have all the necessary details, we wait for the airlines in your itinerary to open their online check-in. It usually opens one or two days before departure, but it varies for each airline.
If you're not sure when you'll receive your boarding pass, sign in to your trip to check the dates.
We'll check you in with the airlines as soon as they open their online check-in, and send you your boarding passes via email. You can also download them from My trips
and the Kiwi.com app.
If the mobile boarding passes are available, you'll find them in the Kiwi.com app. Otherwise, always print your boarding pass.
When will I receive my boarding pass?
If online check-in is available, we'll do it for you and send you your boarding pass before your trip. The latest you'll receive them is 6 hours before your flight with every airline except Ryanair which can be up to 2 hours before departure.
Do I need to contact Kiwi.com about my boarding pass?
Some airlines only issue boarding passes on the same day as the flight. You don’t need to contact us unless there are less than 6 hours to go until departure and you still haven’t received your boarding pass.
What if you don't check me in?
You will need to check in directly with the airline as per their rules.
If the airline offers online check-in, you might be able to do it yourself on their webpage. In the majority of cases, you will need a reservation number (PNR) to proceed. You can find the reservation number on your Kiwi.com e-ticket.
If you check in at the airport, go to the check-in desk of your airline. You'll need to present your passport/ID and a printed Kiwi.com e-ticket.
It's recommended to arrive at the airport at least 2 hours before the departure of your flight.
Some airlines might charge a fee to check in at the airport.
- If you don't provide us with your details up to 24 hours before the flight, we therefore won't be able to check you in online, you will most probably need to check in at the airport and, if the airline charges a fee, you will need to pay this fee.
- If we fail to check you in online, even though you've provided us with your details on time, we'll reimburse you the airport check-in fee.
- If we don't offer online check-in for your flight at all, the airport check-in with the airline should be for free.
What are the exact rules?