☎ How to contact us

If you need to talk to us, you’ll always find an option to contact us below this and any other article — scroll to the very bottom and click on "Contact us".

Alternatively, go directly to our contact page at kiwi.com/help/contact or check our phone numbers on your e-ticket.
Self-service
You can manage your booking in
your account — check your refund or booking status, make changes, or add extras. Our agents won’t be able to provide you with any more info than you already have access to.
You can also try
our mobile app to get more features, like offline access to your trip and mobile boarding passes. 

Messages

You can send us a message online or via the app at any time. We’re always here for you 24/7.

Calls

If you’re already traveling or about to travel soon, you can also call us. Our phone support is available for you from 14 days before the start to 2 days after the end of your journey. 
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we’ll never ask you to tell us your credit card number or purchase a gift card.

You will reach our agents in the following hours.

English
Available 24/7

French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC

Russian
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 

Was this article helpful?

☎ How to contact us

If you need to talk to us, you’ll always find an option to contact us below this and any other article — scroll to the very bottom and click on "Contact us".

Alternatively, go directly to our contact page at kiwi.com/help/contact or check our phone numbers on your e-ticket.
Self-service
You can manage your booking in
your account — check your refund or booking status, make changes, or add extras. Our agents won’t be able to provide you with any more info than you already have access to.
You can also try
our mobile app to get more features, like offline access to your trip and mobile boarding passes. 

Messages

You can send us a message online or via the app at any time. We’re always here for you 24/7.

Calls

If you’re already traveling or about to travel soon, you can also call us. Our phone support is available for you from 14 days before the start to 2 days after the end of your journey. 
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we’ll never ask you to tell us your credit card number or purchase a gift card.

You will reach our agents in the following hours.

English
Available 24/7

French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC

Russian
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 

Was this article helpful?

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