Traveling during COVID-19

New mutations of COVID-19, such as Delta or Omicron, are forcing many countries to implement new travel bans. It's your responsibility to check official regulations prior to booking, and again prior to departure, to ensure your eligibility to travel for any layover points in your itinerary and your end destination.
At we display all itinerary options, to support travelers who do comply with the official regulations. A displayed itinerary is not confirmation of your eligibility to travel, so please ensure you comply so you can enjoy a safe journey.
If you already have a booking and can't travel, you can cancel and request a refund. To see your refund options, sign in and open your trip. Check What trip refund options do I have? article for more information.
Please note that our Guarantee doesn't apply in force majeure circumstances. But if you're stuck at the airport because a schedule change, delay, or cancellation affects the rest of your itinerary, you might be eligible. 

Travel restrictions

Some countries might require additional documentation such as a health declaration, negative test results for COVID-19, or a Passenger Locator Form to enter. In others, there might be a mandatory quarantine upon arrival, or it might not be possible to enter.

Please visit the Sherpa website to learn about the latest restrictions for all countries. If you're traveling with Ryanair, check their travel info as well.

You can also contact your local embassies or check the official government websites for all countries in your itinerary before traveling. 
  • If you have a self-transfer during your layover, you might need to leave the transit zone — the same rules could apply as when you're entering the country. 
  • If you have a “hidden city” itinerary, prepare COVID-19 documents for all destinations, even the ones you don’t intend to travel to, as you might be asked to show them before your first flight.
As a result of the travel restrictions, a lot of carriers now cancel their trips last minute.
We always notify you as soon as they let us know, but their communication is sometimes delayed. Please check if your trip is still scheduled before you travel.
You can look up your flight number(s) on airline or airport websites, websites like and, or Google.

Health and safety measures

On top of the travel restrictions, the majority of airports and carriers have established new protective regulations. It's best to check the details on their websites, but here are some general rules: 
  • Wear a face mask at the airport and on board. Bring multiple face masks for long-haul flights, and consider using other personal protective equipment like gloves, shields, or hand sanitizers.
  • Respect social distancing guidelines. When possible, keep a distance of 2 meters from other travelers.
  • If possible, check your temperature before traveling. It's now regularly measured at airports, and if you display any symptoms of having COVID-19, you might be denied boarding.
  • Check cabin baggage conditions. Some airlines have temporarily adjusted their cabin baggage policy and reduced the amount of bags allowed on board. Cabin bags that don't fit under the seat might need to be checked in.
If you're not sure whether it's safe to travel, check out the travel recommendations per country on the website of Centers for Disease Control and Prevention.

We also recommend checking what your health insurance covers. You can check that directly with your insurance provider. 
If you've purchased insurance by AXA Assistance or Travelex with us, you'll find the details in your confirmation email and when you sign in. The contact information is also on your e-ticket.
Please note that
AXA doesn't cover cancellations due to coronavirus-related restrictions.


Self-service: you can do everything yourself in your account

If you still need to reach us, contact us here. You can send us a message at any time, or call us when it's less than 14 days before your trip.
When you call, make sure to have your booking ID ready. Our phone lines are still quite busy, so we prioritize customers in transit to help everyone get home safely.

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