What if the airline requires a copy or physical check of the payment card used for payment?
A copy of our payment card that was used for the payment should be attached to your Kiwi.com e-ticket.
- If not, or if this is not being accepted, please contact us by phone immediately.
- If the airline recommends that you pay once again and that the original booking will be fully refunded to us, please go ahead and do so.
- Once you send us a copy of your receipt(s) through the refunds and cancellations link in Manage My Booking. We'll refund you without delay.
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