<div>You should receive the email confirmation soon after booking. If it doesn’t arrive, please try to:</div><ul><li>Check your spam folder.</li><li><a href="https://kiwi.com/content/account">Sign in</a> to your booking to check its status.</li></ul><div>Some bookings need to be processed manually and might take up to 24 hours. For example, if the carrier’s booking system is offline. We’ll let you know as soon as there’s an update.</div><div><br></div><div>If you haven’t received any confirmation email by then, there could have been a <strong>typo in your email address</strong> when you created the booking. <strong>Check the SMS confirmation</strong> we sent you to see which email address you used for the booking. You can use that address to sign in to your booking. Once you sign in, you can download your <a href="https://www.kiwi.com/?help-article-id=150">e-ticket</a> and more.</div>

Check your spam folder or try to sign in.

Why didn’t I receive an email confirmation of my booking?

<div>We’ll send you a confirmation email when we complete your booking with the carriers.</div><div><br></div><div>You should receive the email within 24 hours, but it usually takes just a couple of minutes. Occasionally, our agents need to manually book some parts of the trip, which can cause a delay.</div><blockquote><em>You can always see the status of your booking </em><a href="https://kiwi.com/user"><em>in your account</em></a><em>.</em></blockquote><div>What to do if you haven’t received anything after 24 hours:</div><ul><li>Check your spam folder.</li><li>Check the SMS we sent you. If there’s a typo in your email address, you’ll see it there. Use this email to sign in and download your e-ticket.</li><li>If that doesn’t help, <a href="https://www.kiwi.com/help/contact">contact us</a>.</li></ul>

Find out what to do if you haven’t received your confirmation yet.

Booking confirmation

<div>If you’ve booked a trip but haven’t received a confirmation email from us or can’t access your booking, it’s possible that you accidentally booked using an incorrect email address. Luckily, you have options.<br><br></div><div><strong>Not signed in? Try an alternative method.</strong></div><ul><li>If you’re not <a href="https://www.kiwi.com/user">signed in</a> to your account, click <strong>Sign in</strong>. Below the sign-in form fields, click <strong>Booked with an incorrect email address?</strong></li><li>You’ll be prompted to sign in alternatively, using information sent to you in an SMS confirmation message.<ul><li>When you book we send you an SMS message with your booking information. If the email address listed in the message is indeed incorrect, you can use it along with the booking number to sign in alternatively.</li></ul></li></ul><div><strong>Signed in? Add the correct email address to get updates on your booking</strong></div><ul><li>Once you’re signed in, at the bottom of your account page you can add a <strong>new</strong> email address in the <strong>Contact details</strong> section.</li><li>You should now be able to receive all email communication from us at your correct email address.<ul><li>Please note that you’ll still need to use the email address you booked with to <strong>sign back in</strong> to your account, even if it’s incorrect.</li></ul></li></ul>

You can still access your booking if your email address was entered incorrectly.

Booking confirmation

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Why didn’t I receive an email confirmation of my booking?

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