Privacy Policy of Kiwi.com

We at Kiwi.com take your privacy very seriously. Currently, we comply with the Regulation No. 2016/679, the General Data Protection Regulation, also known as GDPR, which sets the highest privacy and data protection standard in the world. In this Privacy Policy we explain what data we collect from you, why we collect it, how we use it and with whom we might share it. It also explains what rights you as a data subject have and how you can fulfill them.

This Privacy Policy applies to any data processing done by us in connection to the use of our services, both through our website www.kiwi.com and through our mobile applications for iOS and Android.

Who are we?

We, as the Data Controller, are the company Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886.

Some terms that we use in this Privacy Policy

Personal Data: any information relating to a directly or indirectly identified or identifiable natural person. That means that if we possess means to identify either you or even the device you’re using, any information that we can connect to you will be treated as Personal Data.

Data Controller: someone that determines the purposes and means of processing Personal Data. For example, we are a Data Controller when we process your Personal Data for the purposes stated in this Privacy Policy.If you choose to book a ticket through our website or app, we will be sending your Personal Data to another Data Controller – the carrier or the provider of other services – who will again use your Personal Data for its own purposes. Each Data Controller should have a Privacy Policy such as this one where you can learn about how your Personal Data is processed. You can see the overview of Data Controllers with whom we might share the data below.

Data Processor: a third party that only helps to achieve the purposes determined by the Data Controller. For example, we as a Data Controller use many third-party services to which we outsource some parts of our activities that we don’t do ourselves for various reasons such as cost-efficiency. A Data Processor is only allowed to process your Personal Data according to our documented instructions.

Third Countries: countries in which the GDPR regime is not applicable. Currently, by Third Countries, we mean all countries that lie outside of the European Economic Area.

What Personal Data do we collect?

We collect your Personal Data directly from you, either when you provide us your Personal Data or gather them by ourselves when you use our services or you are in touch with us. Depending on the processing purpose, we may process the following categories of Personal Data:

CATEGORY OF PERSONAL DATA DESCRIPTION
Identification information Information used to identify you as a natural person, such as your name, surname, gender, nationality, billing address, and date of birth, and artificial online identifier created by us, such as Kiwi.com ID.
Contact information Information used to contact you, such as your email address and telephone number.
Your online behavior while interacting with us Your behavior on our website and in our app, i.e. what you visited, how long you stayed, what you clicked on, etc. We also track your interactions with the emails and notifications that we send you, such as if you open the email or if you click on any of the links that it contains.
Device and network metadata Information about the device that you used to access our website or the device on which our app is installed, your network connection metadata, and also information derived from these data. This information includes, for example, your operating system, web browser, screen resolution, IP address, etc.
Precise location The precise location of your device based on the data provided by the geolocation technology of your device. We will only process this Personal Data if you give us your specific consent and it is necessary to provide you with some feature of our website or app which requires access to the precise location of your device, e.g., sending you relevant information about your trip based on your current location. It also might be necessary to access the information about your precise location in the background, i.e., even if you don’t have the app open. You will always be informed about this when giving your consent.
Account information The settings and other data which you generate while using the Kiwi.com Account, such as the price alerts, search history, specific settings, profile picture, the login details which you use to log into the Kiwi.com Account, i.e. the email and password (we never store the passwords in a non-encrypted form), preferred choices and other details saved in Kiwi.com Account.
Information about your order(s) Details of your order, i.e., all that you choose in the order form and what you later change or purchase as an addition to the original order. If you order a special assistance service or if you submit a cancellation request out of medical reasons, we will process your health data as necessary for the provision of these services.
Travel document information Number and expiration date of the ID or Passport (depending on which one you give us).
Payment information Information which you give us to execute the payment. Usually, this means the payment card details. We never store the payment card details in a non-encrypted form. If you choose to store your payment card details in your Kiwi.com Account or within the app, we will keep this Personal Data for your future purchases.
Documents necessary to be provided with the brokered service Documents that we get from the provider of the service which we broker for you, such as the boarding passes or the e-tickets.
Information about your requests and your communication with us All of the text and voice communications exchanged between you and Kiwi.com in connection to your requests (e.g., customer support cases), metadata, and notes generated by our systems and agents.
Your settings Some settings of the website or in the app which you have made, such as the language, preferred choices like currency, destination and others, or cookie settings.
Your settings also include flight ancillary preferences, such as baggage and seating, set within your Kiwi.com Account or stored from your previous Bookings. You can always adjust your flight ancillary preferences in your Kiwi.com Account. In subsequent Bookings, we will give you the option to apply all your saved flight ancillary preferences at once to save you time.
Reviews & feedback Rating of your experience with Kiwi.com product or services, incl. answers to specific questions on this topic and general feedback or content of a review.
Kiwi.com Credit & Promo codes Whenever you are awarded Kiwi.com Credit or Promo codes, we’ll store the information about the amount, currency, and expiration of your Kiwi.com Credit or Promo codes in your account.

For what purposes do we use your Personal Data?

Users

Whenever you access our website or app, we process your Personal Data for the purposes defined below:

NAME DESCRIPTION CATEGORIES OF PERSONAL DATA LEGAL GROUND
Delivering the functionalities of the website We will process your Personal Data so that we’re able to deliver you the functionalities of our website and so that we’re able to personalize our website to make your interaction with us easier and more efficient. Your online behavior while interacting with us
Device and network metadata
Your settings
General location
Identification information
Information about your Booking(s)
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features).
Delivering the functionalities of the app For some features of our app, we need to process your Personal Data on our side. We will also process your Personal Data to personalize our app for you to make your interaction with us easier and more efficient. Sometimes, we also need to access some specific data about your device (such as the precise location). We will always ask you whether you agree to share any such data with us when it first becomes relevant (e.g., you open the feature which requires access to additional data). Contact details
Your settings
General location
Precise location
Other data requested by the app
Payment data
Identification information
Information about your Booking(s)
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features).
Art. 6.1(a) - consent
Product development, service improvement, and business development We constantly strive to improve our product and services. To be able to do that, we need precise data about your interactions with us. Therefore, we collect data about the occurrence of any technical issues, data about your device and your network identifiers along with your behavior on our website and in the app and your general use of our services. We analyze all this data and use it to create or modify our features and processes. We use data also to grow our business. Whenever we need to reach a business decision, we look at data that is generated by our most important variable — our customers. Your online behavior while interacting with us
Device and network metadata
Information about your Booking(s)
Information about your requests and your communication with us
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Improvement of our product and services, Business development).
Kiwi.com Account If you create a Kiwi.com Account, we will process your Personal Data as necessary to deliver you all the features it includes, in accordance with the Terms of Use. The scope of the processed Personal Data will change depending on what details you decide to save. If you use third party SSO accounts (e.g., Facebook, Google) for signing into your Kiwi.com Account, the account providers are informed about it and we obtain your Personal Data from them. Likewise, if you create your account through a website of some of our partners, we will receive the Personal Data from this partner.
We will use the data from your past Bookings to offer you to prefill some of the information for your future Bookings.
When making a Booking we can also prefill your Contact information from your Kiwi.com Account.
We also use your Personal Data for the purpose of Authentication for Google Play services.
Contact information
Account information
Identification information
Payment information
Information about your Booking(s)
Kiwi.com Credit & Promo codes
Your settings
Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms of Use).
Direct marketing To provide you with the best offers and to maximize our marketing efficiency, we process your Personal Data for the purposes of direct marketing (sending commercial communication and related processing activities). We do so if you subscribed to our offers (on the basis of your consent) or if you used our services and have not rejected (opt-out) our offers. Besides your contact details, we also keep data like your transaction and travel history, travel preferences, and other data about your interaction with us that help us with customer segmentation and personalization of these offers. For example, we might tailor a special offer just for you based on your previous Bookings.
We will never share your contact details with other Data Controllers without your knowledge, and we will only contact you with offers that are linked to our main business.
Your online behavior while interacting with us
Account information
Device and network metadata
Identification information (if entered into the fields)
Contact details (if entered into the fields)
Your settings
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing).
Art 6.1(a) - consent.
You can always unsubscribe (exercise your right to object to direct marketing or withdraw your consent) and check your subscription status through the links below every email newsletter that you get from us.
Online advertisement To provide you with the best offers and to maximize our marketing efficiency, we also display ads on Kiwi.com and third-party websites that are tailored for you based on your Personal Data. It might, therefore, happen that you will see advertisements that offer booking of transportation via Kiwi.com elsewhere on the internet.
Advertisement networks. Besides our internal marketing database, we also use various third-party advertisement networks, such as Google Ads. These networks allow us to show you relevant ads on different places around the internet. This is done by assigning you an encrypted identifier and storing it in a cookie on your device. When you go to a website that is served ads via one of the companies working with our partner ad network, they will recognize this identifier and show you offers according to our specifications.
Targeting on third-party platforms. To reach our users with our offers, we also use third-party platforms, such as Meta for Business or Google Ads. When you visit our website and book with us, we share an encrypted identifier (e.g. encrypted email address) with these platforms’ providers allowing them to match your profile on these platforms with our records. Because of this, we can show you tailored offers directly on these platforms using their advertising services. So, for example, if you search for a flight on Kiwi.com, don’t buy it, and the price goes down, we might show you an offer for this specific flight on third-party websites. These platforms are: Facebook (Meta for Business) by Meta Platforms Ireland Ltd, Google Search (Google Ads) by Google Ireland Limited, and TikTok by TikTok Technology Limited. If you don’t have a profile on these platforms, they won’t receive any information about you.
Lookalike features. Some of the advertisement services which we use, namely Meta for Business and Google Ads, also provide the so-called “lookalike audiences” features. These features allow us to find users who might be interested in our services based on similarities to our existing users. We are then again able to target those users with our offers. This means that if you give us your consent, these services will analyze your profiles and find us other profiles based on common attributes. When using these features, we never gain direct access to any personal data or the profiles - this is all done by the service providers in the background and we only get the option to target our ads to a wider audience.
Your online behavior while interacting with us
Account information
Device and network metadata
Your settings
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing).
Marketing analytics To improve our marketing campaigns in general, we perform analyses to help us see which campaigns work and how they contribute to our conversion rates. Additionally, we analyze your interactions with Kiwi.com to send you offers that will be relevant for you. Your online behavior while interacting with us
Device and network metadata
General location
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing).
Establishment and exercise of legal claims and defence against them To be able to exercise our legal claims arising out of your use of our website/app in breach of our Terms of Use or use in breach of some statutory obligation and to be able to defend ourselves against legal claims raised by you, we will store your Personal Data for at least 4 years from the point of your use of the website / app. Identification information
Your online behavior while interacting with us
Device and network metadata
Account information
Contact details (if entered into the fields)
Your settings
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights).
Information security To protect ourselves against various security threats that try to exploit vulnerabilities in our security and hurt our business, and to protect our users against unauthorized use of Kiwi.com Accounts, we need to process Personal Data of our users. To this end, we collect and process the Personal Data of our users and, in some cases, also share it with the providers of our third-party information security solutions, such as CloudFlare.
We also process your Personal Data so we are able to show you and allow you to stop your active sessions - Account Takeover (ATO) Protection.
Your online behavior while interacting with us Device and network metadata
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com and our users (Security).
Collection and assessment of feedback Sometimes we ask you to rate your experience with Kiwi.com, provide us with your feedback, or leave a review on a third-party customer review website. We will store and evaluate all this data in order to improve our product and services. Identification information
Contact details
Reviews & feedback
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Improvement of product and services).

Customers

When you order any of our services, we will continue to process your Personal Data for the purposes explained above. The scope of the processed Personal Data for these purposes will, however, also include the Information about your Booking(s) and Information about your requests and your communication with us. Besides this, we will process your Personal Data for the following purposes:

NAME DESCRIPTION CATEGORIES OF PERSONAL DATA LEGAL GROUND
Ordering & Provision of services The main reason we collect and use your Personal Data is to conclude an agreement with you and to provide you the services you have ordered. Depending on the extent to which you use our services, we will process your Personal Data in a way that is necessary to enter into and fulfill our Agreement as described in our Terms & Conditions. The services that we provide include, primarily, the brokering of a contract of carriage and related services between you and the selected carrier. We may also process your Personal Data for this purpose when providing you with the service of enforcement of your claims against carriers.
To achieve this purpose, we need to share your Personal Data with the carriers with whom you will enter into a contract of carriage and, in some cases, also with operators of ticket marketplaces, such as the Global Distribution Systems. Additionally, to pay for the tickets, we will use your name and surname to generate a single-use virtual payment card, which we use for the financial settlement with the transport provider.
If you order additional service Special assistance or when you ask us for a refund due to health issues, we will process your Personal Data concerning health. In the case of the Special assistance service, we will share it with the carrier of your choice. During the ordering process, you will be asked to give your explicit consent with the processing of this Personal Data. You can always withdraw your consent through this form: www.kiwi.com/privacy/rights. However, please note that if you withdraw the consent with the processing of your Personal Data for the purpose of the Special Assistance additional service, we won’t be able to provide you with any subsequent support related to this service.
It may also happen that you choose to order another service that we or our partners offer on our website or in our app, such as insurance or accommodation. We will process your Personal Data as required to enter into a contract with you and to provide you with the ordered service or (if the service is provided by our partner) to enable you to enter into the contract with the service provider and to do our part in the contractual relationship between you and the third-party service provider.
Identification information
Contact information
Information about your Booking(s)
Passport or ID card information
Passport or ID card copy
Payment information
Documents necessary to be provided with the brokered service
Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms and Conditions).
Fraud prevention When you book a ticket or order any other service through our website or app, during the payment transaction, we use a third-party service that helps us prevent fraudulent behavior. This is a very common process that happens nearly every time you order something online. For this to be possible, we will transfer your Personal Data momentarily to a third-party provider of fraud-checking service. However, this is not something to worry about, the whole transaction is completely secure, and we use one of the best and most common fraud-prevention tools. These third-party service providers (currently we use products from Forter, Inc. and Signifyd, Inc.) use the Personal Data, which they collect to build a database of online fraudulent behavior. They then compare this database with the behavior of the end-users of their clients. Whenever they detect similar behavioral signs, they can tell the clients to reject payments done by fraudsters.
Furthermore, to prevent attempts for fraudulent chargebacks, if you report fraudulent purchase through your bank, we might check your social media to see, whether you have some sort of connection to the person who ordered the ticket to make sure that it is not an attempt to get the money for the ticket back by fraud. We will only process limited information about your connection to the person, who ordered the ticket, and whether you, by any chance, have not published some information connected to the journey (e.g., photos from the airport taking a flight).
Identification information
Contact information
Information about your Booking(s)
Payment information
Your online behavior while interacting with us
Device and network information
Publicly available information related to your Booking
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com and the e-commerce industry in general (Fraud prevention).
Customer support Customer support is a big part of our services. We will record all of our communication through all channels, such as email, chat, and phone calls, in order to provide you with the service that you require. Part of our customer support is also helping our customers with potential legal issues with the carriers (in case of missed flights and similar situations). For this, we have partnered with a third-party service provider. When you have a legal problem, we will send this provider your email address, and you will be contacted with an offer to help you exercise your claims. We also use third-party AI services to help our agents with the resolution of your cases. For example, when you contact us, we may use these tools to summarize the previous communication between you and other agents to have a quick overview of the case’s history. For certain requests, our AI assistant may provide an immediate response. In such cases, you will always be informed about the AI assistant’s involvement. If any action is taken by the AI assistant based on your request, you will be asked to confirm that action before it is finalized. Identification information
Contact information
Information about your Booking(s)
Passport or ID card information
Passport or ID card copy
Information about your requests and your communication with us
Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms and Conditions).
Sharing information with metasearch engines If you get to our booking page through a third-party search engine (so-called metasearch), we will let the operator of this metasearch know that you have successfully finished the booking, which you have found on their site. Contact details
Information about your Booking(s)
Art. 6.1(f) - necessity for the purposes of legitimate interest of the metasearch (Business operations).
Establishment and exercise of legal claims and defense against them We store and process your Personal Data to establish and exercise legal claims, or defend against them. Whenever you book a ticket or order any other service, we will keep all relevant data for potential future legal claims that you or we could have, especially in judicial and other proceedings and when recovering or selling claims you assigned to us, for at least 4 years from the point of the creation of the corresponding order. Similarly, if you send us a data protection request, we will also store all the data you give us and the data about our handling of the request for this purpose. Identification information
Contact information
Information about your Booking(s)
Passport or ID card information
Payment information
Your online behavior while interacting with us
Device and network information
Publicly available information related to your Booking
Information about your requests and your communication with us
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights).
Compliance with legal obligations We need to process some of your Personal Data to fulfill certain legal obligations that are applicable to us. Because this is a legal necessity, we do not need to obtain your consent for it. For this purpose, we will process your identification and contact information and information about your bookings. The main legal obligations we need to do this for arise from Act No. 89/2012 Coll, the Civil Code, Act No. 634/1992 Coll, on the protection of consumers, Act No. 235/2004 Coll, on Value Added Tax and Act. 563/1991 Coll, on Accounting. If you send us a data protection request to fulfill one of your rights, we will ask you for some personal data which we will then process to achieve compliance with the applicable law. Information about your Booking(s)
Information about your requests and your communication with us
Art. 6.1(c) - necessity for compliance with legal obligations to which Kiwi.com is subject.
Collection and publication of reviews We ask you to rate your experience with Kiwi.com and provide us with your feedback.
Occasionally, we may publish your feedback on our website. However, if we do so, we will not publish your full name or any other identifying details.
Identification information
Contact details
Information about your Booking(s)
Reviews & feedback
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Marketing).

Co-travelers

If someone orders a service from Kiwi.com for you (for example, books a flight ticket with your name), we will process your Personal Data, even if you’re not a direct customer. Your Personal Data will be processed for the following purposes:

NAME DESCRIPTION CATEGORIES OF PERSONAL DATA LEGAL GROUND
Ordering & Provision of services If someone orders our services for you, we will process your Personal Data as necessary for the provision of this service. Identification information
Contact information
Information about your Booking(s) Passport or ID card information
Passport or ID card copy
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Provision of services).
User account — saved traveler When someone orders service for you and has a Kiwi.com Account, we will offer them to store your Personal Data for the easier ordering of other services for you in the future. If we are provided with your email, we will send you information about this and in case you disagree, you may choose to delete your data. Identification information
Contact information
Passport or ID card information
Art. 6.1(f) - necessity for the purposes of your legitimate interest (Simplification of future bookings).
Establishment and exercise of legal claims and defense against them To be able to defend ourselves against legal claims raised by you in connection with our provision of the services, we will store your Personal Data for at least 4 years from the point of the creation of the corresponding Booking. Identification information
Contact information
Information about your Booking(s)
Passport or ID card information
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights).
Delivering the functionalities of the website and the app If someone interacts with the website or the app to order services for you, we will process your Personal Data so that we’re able to personalize our website or app for this person to make their interaction with us easier and more efficient. For example, we can personalize the booking process when we know that you travel as a group. Identification information
Information about your Booking(s)
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features).

Who do we share your Personal Data with and why?

Sharing data with other Data Controllers

In some cases, we will share your Personal Data with third parties for their purposes. For example, we send your data to the carriers with which you, through our brokerage services, enter into a contract of carriage and whose identity will be made known to you before you enter into the agreement with us or with a provider of other services under the same conditions. In some cases, we also share your Personal Data with the operators ticket marketplaces, such as the Global Distribution Systems.

This means that your Personal Data may be disclosed to selected carriers or providers of other services in Third Countries. You can learn more about transferring your data to Third Countries here.

Each selected carrier and provider of other services will treat your Personal Data in accordance with their own Privacy Policy (which is published on every carrier’s website). Disclosure of Personal Data to all service providers will be done in accordance with the applicable Personal Data laws and regulations.

If you give us your consent through our cookie settings, we will share some of your data with our partners for marketing purposes.

We also share certain data with Google Ireland Limited, as a provider of advertising and analytics services. Google Ireland Limited may process this data for the purposes of advertising personalization and measuring advertising effectiveness. For more information on how Google Ireland Limited processes personal data, please visit Google’s Privacy & Security Center.

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Sharing Data with Data Processors

There are many activities that we need completed but can’t do by ourselves. Therefore, we use third-party partners to help us. In many such situations, the partners logically couldn’t manage without your Personal Data. Because of this, we share it with them. However, in all cases like this, we remain controllers of your Personal Data and they act as processors.

That means that even though they are in possession of your data, they can only process it for our purposes and we are always in charge of it. They cannot under any circumstances use the data for their own purposes or to use the data in a way that would go against our agreement.

Furthermore, we only use partners that have given us sufficient guarantees that they comply with the legal requirements and that your data will be always kept safe.

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How long do we store your Personal Data?

In general, we will process your Personal Data until we don’t need it for any of the purposes defined in this Privacy Policy. Usually, we process your Personal Data for the duration of statutory limitation period, which is generally 3 years, plus an additional 1 year because of the time reserve necessary for delayed deliveries of notices and our additional actions.

For the purpose of legal obligations fulfillment, we process your Personal Data for the duration required by the applicable law, e.g. 10 years for archiving of invoices.

For the purpose of your Kiwi.com user account, we will store your Personal Data for 5 years after the last action you performed by you while logged in.

For the purpose of personalized offers, you will periodically get email offers from us, and in every email, there will be a clear and easy way to unsubscribe and therefore object to this type of processing. We will keep and use your Personal Data for this purpose until you unsubscribe.

How to access and control your Personal Data?

We want you to always be in control of your Personal Data. To this end, you have certain rights that allow for it. Under certain conditions, you may:

  1. gain access to all your data that we use or processing, and even get a copy of all of it,
  2. ask us to delete your data,
  3. correct the data that we are processing if you think that there are mistakes,
  4. restrict the data processing,
  5. object to processing,
  6. receive your Personal Data in a commonly used and machine-readable format or to transmit this data to a different provider.

You can exercise your rights by sending us an email with your request through this form: kiwi.com/privacy/rights.

Please note, that in order to ensure the safety of your Personal Data, we will only comply with the requests that are sent from the email address used during the booking or ordering of a service. If someone else did the booking for you, we will request that you provide additional information to us (Booking ID, etc) to ensure that you are really the owner of the Personal Data in concern.

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Cookies & Similar technology

Cookies are small text files placed on your device that allow us to remember certain information about you for multiple purposes, such as delivering the functionalities of the website and app, Product development, service improvement, and business development, Kiwi.com Account, Online advertisement, Marketing analytics, Information Security, Fraud prevention and Sharing information with metasearch engines.

Basically, on our site, you will encounter three types of cookies:

  1. Cookies that are strictly necessary for the operation of our website and provision of our services (these cannot be turned off),
  2. So-called “performance cookies”, i.e. cookies that we use for statistics in order to improve our services,
  3. Cookies that we use for marketing purposes.

You can turn off the cookies that are used for statistics and marketing purposes by setting your cookie preferences here.

You may always check and modify your preferences when it comes to digital advertising on the web pages of the Digital Advertising Alliance (DAA), at http://optout.aboutads.info/, or on the web pages of the European Interactive Digital Advertising Alliance (EDAA), at http://www.youronlinechoices.com/.

DO-NOT-TRACK: Currently, we don’t respond to the DNT setting in your browser.

Perlu

KukiJenisLuputPenerangan
SKYPICKER_AFFILIATEKuki30 hariID Afiliasi digunakan oleh Kiwi.com.
SKYPICKER_AFFILIATE_UIDKuki30 hariParameter ID afiliasi yang digunakan oleh Kiwi.com.
SKYPICKER_VISITOR_UNIQIDKuki400 hariID pengguna unik yang digunakan oleh Kiwi.com untuk mengenal pasti pengguna.
__cfduidKuki30 hariKuki _cfduid membantu Cloudflare mengesan pelawat berniat jahat ke laman web kami dan meminimumkan sekatan kepada pengguna yang sah. Ia mungkin diletakkan pada peranti Pengguna Akhir pelanggan kami untuk mengenal pasti klien individu di sebalik alamat IP yang dikongsi dan menerapkan tetapan keselamatan berdasarkan setiap klien.
__cfruidKukiSesiKuki ini adalah sebahagian daripada perkhidmatan yang disediakan oleh Cloudflare - Termasuk pengimbangan beban, penyampaian kandungan laman web dan penyediaan sambungan DNS untuk pengendali laman web.
__kw_darwin_saved_groupsKuki400 hariKuki ini memastikan konsistensi antara muka pengguna di seluruh lawatan laman web.
__kw_darwin_saved_testsKuki400 hariKuki ini memastikan konsistensi antara muka pengguna sepanjang lawatan laman web.
__kwc_agreedKuki400 hariKuki ini ditetapkan kepada benar apabila pengguna membuat pilihan dalam tetapan privasi.
__kwc_settingsKuki400 hariKuki ini mengandungi tetapan privasi khusus.
bookingSessionIdKukiSesiPengenal unik yang digunakan oleh Riskified untuk mencegah penipuan pembayaran.
cf_use_obKuki1 hariKuki ini membolehkan laman web memaparkan notis kepada pelawat bahawa laman web sedang dalam penyelenggaraan atau tidak dapat diakses.
dealsSubscriptionFormSeenKuki400 hariDigunakan untuk memeriksa jika pengguna telah melihat popup langganan.
deeplinkIdKukiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
fchkoutoolsDIDKukiBerterusanDigunakan oleh Forter untuk mencegah penipuan pembayaran.
fchkoutoolsSIDKukiSesiDigunakan oleh Forter untuk mencegah penipuan pembayaran.
forced_brandKuki400 hariJenama paksa ditetapkan oleh parameter URL atau mod debug.
forterTokenKuki400 hariKuki ini diperlukan untuk penggunaan alat pencegahan penipuan yang digunakan untuk semua pembayaran di laman web kami.
forterTokenCopyKuki400 hariKuki ini diperlukan untuk penggunaan alat pencegahan penipuan yang digunakan untuk semua pembayaran di laman web kami.
frame_ancestor_urlKuki400 hariDigunakan oleh Clicktripz yang merupakan rangkaian pengiklanan yang membolehkan kami menunjukkan anda iklan di pelbagai laman di seluruh internet.
ftr_ncdKuki400 hariKuki ini adalah bahagian penting dari alat pencegahan penipuan yang digunakan untuk semua pembayaran di laman web kami.
google_play_services_authKuki400 hariDigunakan untuk pengesahan bagi perkhidmatan Google Play
ignore_mobile_adKuki400 hariKuki ini digunakan untuk menjejak pilihan untuk menutup iklan di laman web kami.
kw_languageKukiSesiKuki ini membolehkan kami mengingati keutamaan bahasa.
kw_marketKukiSesiKuki ini membolehkan kami menjejak negara pasaran.
kw_session_idKuki1 hariMemelihara keadaan sesi pelawat di seluruh permintaan halaman.
kw_user_marketKuki400 hariKuki ini mengandungi maklumat tentang kawasan anda, yang boleh dipilih melalui tetapan.
lastDealsDataStorageKuki400 hariDigunakan untuk menyimpan maklumat bagi membolehkan pelbagai fungsi bahagian Tawaran di laman web kami.
lastDealsResultsKuki400 hariDigunakan untuk menyimpan senarai carian terkini yang dilakukan oleh pengguna kami.
mapboxKuki400 hariDigunakan untuk menyediakan peta dan carian lokasi
messagesSupportedByClientKuki1 hariKuki ini membolehkan komunikasi antara aplikasi mudah alih Kiwi.com dan laman web kami untuk memastikan fungsi penuh dalam aplikasi.
ppwp_wp_sessionKuki1 hariKuki ini menyimpan maklumat pengguna merentasi halaman berbeza yang diakses oleh pengguna.
preferred_currencyKuki400 hariKuki ini membolehkan kami mengingati pilihan mata wang anda.
preferred_languageKuki400 hariKuki ini membolehkan kami mengingati keutamaan bahasa anda.
rCookieKuki400 hariKuki ini merekodkan data statistik mengenai tingkah laku pengguna di laman web.
recentRedirectKukiSesiKuki ini menyimpan maklumat dari halaman terakhir yang dilawati.
recentSearchKuki30 hariKuki ini menyimpan maklumat dari borang carian terakhir.
recentSearchListKukiSesiKuki ini menyimpan senarai penerbangan yang anda cari baru-baru ini.
search.form.recent_searchKuki400 hariKuki ini mengandungi penapis terkini yang anda nyatakan dalam borang carian.
sentryKuki400 hariDigunakan untuk memantau dan melaporkan isu teknikal aplikasi
simpleTokenKuki3600 saatCookie digunakan untuk menyimpan data pengesahan.
su_access_tokenKukiSesiKuki ini digunakan untuk memudahkan proses log masuk.
su_refresh_tokenKuki60 hariKuki ini digunakan untuk memudahkan proses log masuk.
sub1ParamKuki30 hariCookie digunakan untuk menyimpan pengecam rakan kongsi afiliasi.
subscriptionFormSeenKuki400 hariDigunakan untuk memeriksa jika pengguna telah melihat popup langganan.
testEnvironmentKuki400 hariKuki dalaman yang digunakan oleh pembangun kami untuk menjejak pelbagai maklumat berkaitan dengan ujian laman web kami.
test_cookieKuki1 hariKuki ini digunakan untuk memeriksa sama ada pelayar pengguna menyokong kuki.
thx_guidKuki400 hariDigunakan oleh Signifyd untuk tujuan pencegahan penipuan dan pengesanan penyalahgunaan.
tmx_guidKuki400 hariDigunakan oleh Signifyd untuk tujuan pencegahan penipuan dan pengesanan penyalahgunaan.
ua_session_tokenKuki30 hariKuki ini digunakan untuk memudahkan proses log masuk.
uiKukiSesiKami menggunakan kuki ini untuk membezakan pengguna yang menggunakan pelayar biasa daripada mereka yang memaparkan laman web kami dalam paparan web mudah alih.
viewedOuibounceModalKukiSesiKuki ini digunakan untuk menyimpan maklumat sama ada pop-up telah ditunjukkan kepada pengguna.
wasMmbPopupModalOpened_#Kuki365 hariKuki ini digunakan untuk menyimpan maklumat sama ada pop-up telah ditunjukkan kepada pengguna di halaman Urus tempahan saya mereka.
affilParamsPenyimpanan tempatanBerterusanKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
bookingcom_extension_defaultPenyimpanan tempatanBerterusanKuki ini membolehkan kami mengingati pilihan keutamaan anda ’Semak penginapan dengan Booking.com’.
initial_loadPenyimpanan tempatanBerterusanKuki dalaman yang digunakan oleh pembangun kami untuk menjejak pelbagai maklumat berkaitan dengan pemuatan laman web kami.
newsletterFormFilledPenyimpanan tempatanBerterusanKuki ini membolehkan kami mengingati bahawa borang langganan surat berita telah diisi.
PPaffilidPromoCodePenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
PPtransportTypeORPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
PPtripTypePenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
gtm_line_car-afPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
gtm_line_car-cidPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami.
searchExtensionPenyimpanan sesiSesiKuki ini membolehkan kami mengingati jika anda sudah mencari dengan pilihan ’Semak penginapan dengan Booking.com’ dan mematikannya untuk carian masa depan dalam sesi semasa.
sessionIdPenyimpanan sesiSesiMengekalkan keadaan sesi pelawat di seluruh permintaan halaman.
utilsPageCountPenyimpanan sesiSesiDigunakan untuk menyimpan maklumat teknikal yang diperlukan untuk mencetuskan pelbagai kempen pengiklanan di laman web kami.
utilsUtm_sourcePenyimpanan sesiSesiDigunakan untuk menyimpan maklumat yang diperlukan untuk mencetuskan pelbagai skrip di seluruh laman web kami.
voucherIDPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat yang diperlukan berkaitan dengan fakta bahawa anda datang ke laman web kami melalui pautan di laman web salah satu rakan kongsi afiliasi kami dan fakta bahawa anda menggunakan baucar semasa membayar untuk perjalanan anda.
forterKuki400 hariDigunakan untuk pencegahan dan perlindungan penipuan

Analitik

KukiJenisLuputPenerangan
FPAUKuki90 hariKuki ini memberikan pengenal khusus kepada pengguna, yang mengira jumlah lawatan berikutnya untuk tujuan analitik.
FPIDKuki400 hariKuki ini merekodkan data statistik mengenai tingkah laku pengguna untuk tujuan analitik.
FPLCKuki1 hariKuki ini memberikan pengenal khusus kepada pengguna, yang membolehkan kami memerhati tingkah laku untuk tujuan analitik.
IDEKuki365 hariDigunakan oleh Google Marketing Platform untuk mengukur keberkesanan iklan dengan mendaftarkan dan melaporkan tindakan pengguna.
SL_C_#_DOMAINKukiSesiMengumpul data mengenai navigasi dan tingkah laku pengguna di laman web yang digunakan untuk analitik.
SL_C_#_KEYKuki390 hariKuki-kuki ini membolehkan kami melihat laluan tepat yang diambil oleh pengguna kami semasa melayari laman web kami.
SL_C_#_SIDKuki390 hariKuki-kuki ini membolehkan kami melihat laluan tepat yang diambil oleh pengguna kami semasa melayari laman web kami.
SL_C_#_VIDKuki390 hariKuki-kuki ini membolehkan kami melihat laluan tepat yang diambil oleh pengguna kami semasa melayari laman web kami.
_clckKuki365 hariMicrosoft Clarity mengumpul data mengenai navigasi dan tingkah laku pengguna di laman web. Kami menggunakan kuki ini untuk menyusun laporan statistik dan peta haba. Kuki khusus ini digunakan untuk menyimpan ID pengguna yang unik.
_clskKuki1 hariDitetapkan oleh Microsoft Clarity. Kuki ini digunakan untuk menyimpan dan menggabungkan paparan halaman oleh pengguna ke dalam rekod sesi tunggal.
_cltkKukiSesiDitetapkan oleh Microsoft Clarity. Mendaftar data statistik mengenai tingkah laku pengguna di laman web. Digunakan untuk analitik dalaman.
_dc_gtm_UA-#Kuki1 hariDigunakan oleh Pengurus Tag Google untuk mengawal pemuatan tag skrip Google Analytics.
_gaKuki400 hariDigunakan oleh Google Analytics untuk membezakan pengguna unik dengan memberikan nombor yang dijana secara rawak sebagai pengenal pasti klien. Ia disertakan dalam setiap permintaan halaman di laman web dan digunakan untuk mengira data pelawat, sesi, dan kempen untuk laporan analitik laman web.
_ga_#Kuki400 hariDigunakan oleh Google Analytics untuk mengumpul data mengenai bilangan kali pengguna telah melawat laman web serta tarikh untuk lawatan pertama dan terkini.
_gac_UA-#Kuki90 hariDigunakan untuk penjejakan klik apabila menggunakan penandaan automatik dalam Google Ads.
_gatKuki1 hariKuki ini digunakan untuk mengawal bilangan permintaan yang dibenarkan oleh laman web, dan menapisnya untuk memastikan kestabilan dan kebolehoperasian laman web.
_gat_gtag_UA_#KukiSesiDigunakan oleh Google Analytics untuk mengumpul data statistik mengenai lawatan ke laman web.
_gcl_auKuki90 hariDigunakan oleh Google AdSense untuk bereksperimen dengan kecekapan pengiklanan di seluruh laman web yang menggunakan perkhidmatan mereka.
_gcl_awKuki90 hariDigunakan oleh penukar pautan untuk maklumat klik. Tag penukar pautan digunakan untuk membantu tag mengukur data klik supaya penukaran diukur dengan berkesan.
_gidKuki1 hariKuki ini digunakan oleh Google Universal Analytics, dan ia menyimpan serta mengemas kini nilai unik untuk setiap halaman yang dilawati.
_parsely_visitorKuki30 hariDigunakan oleh Parse.ly untuk memberikan pengenalan pengguna tanpa nama yang digunakan untuk menjejak pelawat baru berbanding pelawat yang kembali.
collectKukiSesiDigunakan untuk menghantar data kepada Google Analytics mengenai peranti dan tingkah laku pelawat. Menjejak pelawat merentasi peranti dan saluran pemasaran.
fs_uidKuki365 hariKuki ini mengandungi rentetan ID pada sesi semasa. Kuki ini mengandungi maklumat bukan peribadi mengenai subhalaman yang dimasuki oleh pelawat  maklumat ini digunakan untuk mengoptimumkan pengalaman pelawat.
google_click_idKuki180 hariKuki ini mengumpul data tentang interaksi pengguna dengan iklan.
gtmSplitVarKuki400 hariDigunakan oleh Google Analytics untuk mengumpul data mengenai interaksi pengguna dengan laman web yang kemudiannya digunakan untuk tujuan analitik.
ipe.35675.pageViewedCountKukiSesiEmplifi SDK - Digunakan untuk membantu kami mengumpul maklum balas pelanggan di pelbagai titik sentuh untuk meningkatkan pengalaman pelanggan.
ipe.35675.pageViewedDayKukiSesiEmplifi SDK - Digunakan untuk membantu kami mengumpul maklum balas pelanggan di pelbagai titik sentuh untuk meningkatkan pengalaman pelanggan.
ipe_35675_fovKuki30 hariEmplifi SDK - Digunakan untuk membantu kami mengumpul maklum balas pelanggan di pelbagai titik sentuh untuk meningkatkan pengalaman pelanggan.
ipe_sKukiSesiEmplifi SDK - Digunakan untuk membantu kami mengumpul maklum balas pelanggan di pelbagai titik sentuh untuk meningkatkan pengalaman pelanggan.
logglytrackingsessionKukiSesiKuki ini digunakan untuk menjejak ralat semasa sesi pengguna dan melaporkannya.
pagead/1p-user-list/#KukiSesiKuki ini menjejak minat pengguna terhadap produk atau acara di pelbagai laman web untuk tujuan analitik.
smartlook_ban_expireKukiBerterusanIa mengumpul maklumat mengenai keutamaan pengguna dan/atau interaksi dengan kandungan kempen web untuk tujuan analisis.
smartlook_ban_reasonKukiBerterusanKuki ini digunakan untuk mengesan ralat dan menghantar maklumat ralat kepada kakitangan sokongan, yang menggunakan maklumat ini untuk tujuan meningkatkan kestabilan laman web.
utag_mainKuki365 hariKuki ini membantu kami menjejaki penggunaan laman web kami dan meningkatkan ketepatan data analitik.
utm_mediumKuki400 hariMengesan bentuk medium yang digunakan oleh pengguna untuk mengakses laman web bagi tujuan analitik, contohnya sama ada melalui klik pada banner, pautan emel, dan sebagainya.
utm_sourceKuki400 hariKuki ini menentukan asal dari mana pengguna telah mengakses laman web dan digunakan untuk menilai kejayaan kempen pemasaran.
SL_L_#_KEYPenyimpanan tempatanBerterusanKuki ini mengumpul data statistik tentang bagaimana pelawat menggunakan laman web, seperti bilangan lawatan dan purata masa yang dihabiskan di laman web.
SL_L_#_RECORDINGS_BEACON_DATAPenyimpanan tempatanBerterusanKuki ini mengumpul data statistik tentang bagaimana pelawat menggunakan laman web, seperti bilangan lawatan dan purata masa yang dihabiskan di laman web.
SL_L_#_SIDPenyimpanan tempatanBerterusanKuki ini mengumpul data statistik tentang bagaimana pelawat menggunakan laman web, seperti bilangan lawatan dan purata masa yang dihabiskan di laman web.
SL_L_#_VIDPenyimpanan tempatanBerterusanKuki-kuki ini mengumpul data statistik tentang bagaimana pelawat menggunakan laman web, seperti bilangan lawatan dan purata masa yang dihabiskan di laman web.
TDeeclocIDPenyimpanan tempatanBerterusanDigunakan oleh Google Analytics untuk mengaktifkan ciri penjejakan e-dagang yang dipertingkatkan.
_fs_uidPenyimpanan tempatanBerterusanKuki ini mengandungi rentetan ID pada sesi semasa. Kuki ini mengandungi maklumat bukan peribadi tentang subhalaman yang dimasuki oleh pelawat  maklumat ini digunakan untuk mengoptimumkan pengalaman pelawat.
accountIdPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat berkaitan ID pengguna semasa sesi yang disahkan untuk tujuan log dan analitik.
emailPenyimpanan sesiSesiKuki ini digunakan untuk menyimpan maklumat berkaitan dengan emel pengguna semasa sesi yang disahkan untuk tujuan log dan analitik.
isSandboxPenyimpanan sesiSesiDigunakan untuk menyimpan maklumat teknikal tentang persekitaran kotak pasir untuk tujuan analisis.
firebaseKuki400 hariDigunakan untuk pengoptimuman Google Ads kami dan untuk analisis produk

Pemasaran

KukiJenisLuputPenerangan
ANONCHKKuki1 hariDigunakan oleh Microsoft Clarity untuk mendaftarkan data mengenai pelawat dari pelbagai lawatan dan di pelbagai laman web. Maklumat ini digunakan untuk mengukur keberkesanan pengiklanan di laman web.
CLIDKuki365 hariDigunakan oleh Microsoft Clarity untuk mengumpul data mengenai navigasi dan tingkah laku pengguna di laman web. Ini digunakan untuk menyusun laporan statistik dan peta panas.
MUIDKuki365 hariKuki ini membolehkan penjejakan pengguna dengan menyelaraskan ID yang diberikan merentasi domain Microsoft yang berbeza.
PHPSESSIDKukiSesiMengekalkan keadaan sesi pengguna merentasi permintaan halaman.
SMKukiSesiKuki ini mendaftarkan ID unik yang menjejaki lawatan kembali ke laman web kami, serta lawatan ke laman web lain yang menggunakan rangkaian iklan yang sama, menghasilkan iklan yang disasarkan.
SRM_BKuki365 hariMenjejak interaksi pengguna dengan fungsi bar carian laman web untuk tujuan pemasaran.
__inf_etc__Kuki400 hariKuki ini dihasilkan oleh alat CRM pemasaran kami, Exponea, yang membantu kami mengumpul maklumat tentang pengguna kami untuk tujuan pemasaran.
__inf_last_session_ping_timestamp__KukiBerterusanKuki ini dihasilkan oleh alat CRM pemasaran kami, Exponea, yang membantu kami mengumpul maklumat tentang pengguna kami untuk tujuan pemasaran.
__inf_last_session_start_timestamp__KukiBerterusanKuki ini dihasilkan oleh alat CRM pemasaran kami, Exponea, yang membantu kami mengumpul maklumat tentang pengguna kami untuk tujuan pemasaran.
__inf_time2__Kuki1 hariKuki ini dihasilkan oleh alat CRM pemasaran kami, Exponea, yang membantu kami mengumpul maklumat tentang pengguna kami untuk tujuan pemasaran. Menguruskan perbezaan masa cap waktu antara pelayar dan masa pelayan.
__inf_tracking_definition__KukiSesiKuki ini dihasilkan oleh alat CRM pemasaran kami, Exponea, yang membantu kami mengumpul maklumat tentang pengguna kami untuk tujuan pemasaran.
_ctuidKuki90 hariDigunakan oleh Clicktripz yang merupakan rangkaian pengiklanan yang membolehkan kami menunjukkan iklan kepada anda di pelbagai laman di seluruh internet.
_fbcKuki400 hariDigunakan oleh Facebook untuk menyimpan maklumat tentang pelawat yang mendarat di halaman kami melalui iklan yang dipaparkan di Facebook.
_fbpKuki90 hariDigunakan oleh Facebook untuk menyampaikan satu siri produk iklan seperti bidaan masa nyata daripada pengiklan pihak ketiga.
_uetsidKuki1 hariDigunakan oleh Bing Ads untuk mengumpul data mengenai tingkah laku pelawat dari pelbagai laman web, bagi menyajikan iklan yang lebih relevan.
_uetsid_expKukiBerterusanDigunakan oleh Bing Ads untuk mengumpul data mengenai tingkah laku pelawat dari pelbagai laman web bagi menyajikan iklan yang lebih relevan.
_uetvidKuki365 hariDigunakan oleh Bing Ads untuk mengumpul data mengenai tingkah laku pelawat dari pelbagai laman web bagi menyajikan iklan yang lebih relevan.
ads/ga-audiencesKukiSesiDigunakan oleh Google AdWords untuk melibatkan semula pelawat yang berkemungkinan untuk bertukar menjadi pelanggan berdasarkan tingkah laku dalam talian pelawat di seluruh laman web.
api/advertisers/v1/profKukiSesiDigunakan oleh Clicktripz yang merupakan rangkaian pengiklanan yang membolehkan kami menunjukkan iklan kepada anda di pelbagai laman di seluruh internet.
c.gifKukiSesiDigunakan oleh Microsoft Clarity untuk mengumpul data mengenai navigasi dan tingkah laku pengguna di laman web. Ini digunakan untuk menyusun laporan statistik dan peta panas.
cdo/cdxs/r20.gifKukiSesiDigunakan oleh perkhidmatan rangkaian sosial, LinkedIn, untuk menjejak penggunaan perkhidmatan terbenam.
criteo_write_testKuki1 hariCriteo adalah rangkaian pengiklanan yang membantu kami memaparkan iklan di laman web pihak ketiga yang anda lawati.
cto_idcpyKuki180 hariKuki ini menetapkan pengecam unik untuk pengguna, yang membolehkan pihak ketiga memberikan iklan yang relevan dan disasarkan kepada pengguna.
cto_lwidKuki180 hariKuki ini menyediakan maklumat pengguna yang digunakan untuk memaparkan iklan di laman web pihak ketiga yang dilawati oleh pengguna.
cto_sidKukiSesiKuki ini menyediakan maklumat pengguna yang digunakan untuk memaparkan iklan di laman web pihak ketiga yang dilawati oleh pengguna.
exponeaKuki400 hariDigunakan untuk pengoptimuman pengalaman pengguna dan komunikasi CRM
facebookKuki400 hariDigunakan untuk pengoptimuman Iklan Facebook kami
firebaseKuki400 hariDigunakan untuk pengoptimuman Google Ads kami dan untuk analisis produk
frKuki90 hariKuki ini digunakan untuk menyampaikan produk iklan.
im_puidKuki390 hariDigunakan oleh Intent Media untuk memudahkan paparan iklan pihak ketiga.
im_snidKukiSesiDigunakan oleh Intent Media untuk memudahkan paparan iklan pihak ketiga.
intent_media_prefsKuki400 hariDigunakan oleh Intent Media untuk memudahkan paparan iklan pihak ketiga.
pagead/landingKukiSesiKuki ini menjejak tingkah laku pengguna dari pelbagai laman web untuk menyajikan iklan yang lebih relevan.
trKukiSesiKuki ini digunakan untuk menyampaikan satu siri produk pengiklanan seperti bidaan masa nyata daripada pengiklan pihak ketiga.
xnpe_#Kuki400 hariKuki ini mengumpul data daripada pengguna, untuk mengoptimumkan kesesuaian iklan.
TD_bookingIDPenyimpanan sesiSesiKuki ini menyimpan nombor pengenalan tempahan anda untuk tujuan analisis dan pemasaran.
TD_priceInEuroPenyimpanan sesiSesiKuki ini menyimpan maklumat tentang mata wang pilihan untuk tujuan analisis dan pemasaran.
eecDepartureAirportPenyimpanan sesiSesiDigunakan oleh Google Analytics untuk mengaktifkan ciri penjejakan e-dagang yang dipertingkatkan.
eecDepartureDatePenyimpanan sesiSesiDigunakan oleh Google Analytics untuk mengaktifkan ciri penjejakan e-dagang yang dipertingkatkan.
eecDestinationAirportPenyimpanan sesiSesiDigunakan oleh Google Analytics untuk mengaktifkan ciri penjejakan e-dagang yang dipertingkatkan.
eecReturnDatePenyimpanan sesiSesiDigunakan oleh Google Analytics untuk mengaktifkan ciri penjejakan e-dagang yang dipertingkatkan.
trackingDataPenyimpanan sesiSesiDigunakan untuk menyimpan pelbagai maklumat yang diperlukan untuk tujuan analisis dalaman dan pemasaran kami.

Teknologi penjejakan lain yang digunakan dalam aplikasi kami (SDKs)

Diperlukan

SDKPenyediaPeneranganPlatform
PenjagaPerisian FungsionalDigunakan untuk memantau dan melaporkan isu teknikal aplikasiAplikasi iOS & Aplikasi Android
ForterForterDigunakan untuk pencegahan dan perlindungan penipuanAplikasi iOS & Aplikasi Android
Pengesahan perkhidmatan Google PlayGoogleDigunakan untuk pengesahan bagi perkhidmatan Google PlayAplikasi Android

Analitik

SDKPenyediaPeneranganPlatform
FirebaseGoogleDigunakan untuk pengoptimuman Google Ads kami dan untuk analisis produkAplikasi iOS & Aplikasi Android
CeritaPenuhCeritaPenuhAnalisis visual aliran penggunaAplikasi iOS & Aplikasi Android

Pemasaran

SDKPenyediaPeneranganPlatform
FirebaseGoogleDigunakan untuk pengoptimuman Google Ads kami dan untuk analitik produkAplikasi iOS & Aplikasi Android
ExponeaBloomreachDigunakan untuk pengoptimuman pengalaman pengguna dan komunikasi CRMAplikasi iOS & Aplikasi Android
FacebookMetaDigunakan untuk pengoptimuman Iklan Facebook kamiAplikasi iOS & Aplikasi Android

Kuki yang digunakan oleh rakan kongsi kami

Ryanair.com

Semasa perjalanan tempahan anda, anda mungkin, bergantung pada jadual perjalanan yang dipilih, berinteraksi dengan domain Ryanair untuk menyelesaikan tempahan anda. Jika ini berlaku, Ryanair akan menggunakan kuki yang diperlukan untuk fungsi laman web mereka yang diakses sebagai sebahagian daripada perjalanan tempahan. Data yang dikumpulkan melalui kuki ini di laman web Ryanair akan digunakan oleh Ryanair sahaja dan tidak akan dikongsi dengan Kiwi.com. Jika anda telah menyesuaikan keutamaan kuki anda di mana-mana laman web Ryanair, sila ambil perhatian bahawa keutamaan ini tidak akan dikongsi dengan kami dan tidak akan terpakai apabila mengakses domain ini melalui Kiwi.com. Untuk maklumat lanjut mengenai Dasar Kuki dan Privasi Ryanair sila lihat Dasar Privasi Ryanair dan Dasar Kuki Ryanair.

Perlu

KukiTarikh LuputPenerangan
fr-correlation-id8 hariMenjejak sesi pengguna tanpa nama antara perkhidmatan dalaman Ryanair. Kuki ini hanya dijatuhkan apabila mengalihkan ke laman web ryanair.com.
Mkt365 hariMembolehkan pelayar mengingati pasaran untuk pengguna tertentu di ryanair.com. Kuki ini hanya dijatuhkan apabila mengalihkan ke laman web ryanair.com.
keutamaan_penyimpanan365 hariMenyimpan keutamaan kategori kuki untuk laman web Ryanair. Kuki ini hanya dijatuhkan apabila mengalihkan ke laman web ryanair.com.

Transferring your data outside of the European Economic Area

If we need to, we may transfer your Personal Data outside of the EEA. This will happen when you want to book a ticket with a carrier from a Third Country or when you order a service from a provider based in a Third Country. Naturally, we need to transfer your data to these third parties because without it, the provision of ordered services would not be possible. We may also transfer your Personal Data outside of the EEA to Data Processors located in Third Countries.

For transfers to recipients in countries where we cannot rely on the decision of the adequate level of protection according to Art. 45 of the GDPR or appropriate safeguards according to the Art. 46 of the GDPR, we will transfer your Personal Data based on the exception in the Art. 49 Para. 1 Lett. b) of the GDPR. Each selected carrier or service provider will treat Your Personal Data in accordance with its own Privacy Policy (which is published on every carrier’s website). Disclosure of Personal Data to other service providers will be done in accordance with the applicable Personal Data laws and regulations.

Complaint with the supervisory authority

Data Protection is a serious matter and the rules are quite difficult to implement correctly. No one is perfect, and it may happen that we make a mistake. If you feel that we mishandled your Personal Data, please turn to us first and we promise that we will try our best to resolve the situation. You can always approach us with any privacy or data protection related issue through this form: www.kiwi.com/privacy/questions.

Nevertheless, at any time, you have the right to lodge a complaint with a supervisory authority. If you are from the EU, you can complain at the authority in the member state of your residence, in the member state where you work or in the member state of the alleged infringement.

Generally, the complaints will be handled by the Czech Office for Personal Data Protection. You can learn more on http://www.uoou.cz.

If you are a US customer, please refer to the section "Specifics for Residents of Selected States" below to learn if there are any particular provisions that apply to you regarding the submission of a complaint.

Contacting us and exercising your rights

To exercise your rights related to your Personal Data, you can use this form: kiwi.com/privacy/rights.

Specifics for residents of selected countries

No matter where you live, we assure your privacy is protected. For selected countries and states, there are some differences and supplements to this Privacy Policy, which might be applicable to you under conditions specified here.

For customers of Kiwi.com, Inc.

In some cases specified in our Terms and Conditions (i.e. you are US Consumer under the criteria specified in our Terms and Conditions), our services are provided to you through our US company. If that is your case the following specific provisions are applicable to the processing of your Personal Data.

Your Personal Data is processed by company Kiwi.com, Inc., with a registered office at 1221 Brickell Avenue, Suite 1115, Miami, Florida, 33131, United States, as a Data Controller. Company Kiwi.com s.r.o. operates as a Data Processor and all other Data Processors specified in this Privacy Policy operate as Data Sub-Processors.

These specific provisions do not apply to the processing of Personal Data for all the purposes related to Users and for the purpose of “User account — saved traveler” where the Personal Data are processed by Kiwi.com s.r.o.

For residents of California

These specific provisions are applicable to you if you are a resident of California.

We comply with the California Consumer Privacy Act (the “CCPA”) which sets the highest privacy and data protection standards in the United States. For information about our processing of your Personal Data, you can always check out this Privacy Policy.

You have a right to request information on how we process your Personal Data and be provided with their copy. We will provide you with the first two copies in a 12-month period for free. You also have a right to request the deletion or correction of your Personal Data. You can find more information about your rights and how to exercise them in this Privacy Policy (sections ‘How to access and control your Personal Data?’ and ‘Contacting us and exercising your rights’).

If you decide to exercise any of your rights, we will require you to verify your identity, e.g., by proving your ownership of your email address. If your rights are requested by an authorized agent, we will require your written authorization and the verification of your and the agent’s identity. We will never discriminate against you or treat you unfavorably because you exercised any of your rights.

We may offer you a financial incentive in the form of a coupon, credits, or any other form of discount in exchange for your subscription to marketing messages. The specifics of the particular incentive shall be displayed to you as a part of the offer to subscribe. We deem the value of your subscription to be equal to the value of incentive provided to you based on our assumption of additional spending. If you decide to accept our offer, you may always cancel it without any limitations of your rights. You can find more information in this Privacy Policy (section ‘For what purposes do we use your Personal Data?’).

We do not sell your Personal Information within the meaning of CCPA.

For residents of Virginia, Texas, Connecticut, Colorado, Utah, and Montana:


You can exercise the rights you have under your respective state privacy laws (data correction, data deletion, etc.) by submitting a request to us. You can find more information about your rights and how to exercise them in this Privacy Policy (sections ’How to Access and Control Your Personal Data?’ and ’Contacting Us and Exercising Your Rights’).

We will respond to your request promptly, within the maximum period set by your state legislation. Please note that we may extend this period if necessary, based on the complexity and number of requests received. In such a case, we would notify you within the initial response period and provide reasons for the extension.

We will respond to your request free of charge in the following cases:

  • If you are a resident of Virginia and you ask for information for the first or second time in a year.
  • If you are a resident of Connecticut, Colorado, Utah, or Montana and you ask for information for the first time within any twelve-month period.
  • If you are a resident of Texas, we will provide you with information free of charge at least twice a year.

Please note that in some cases, we may charge a fee or even decline your request. However, we will only do so on the grounds set by the law to which you are subject (e.g., if the requests are manifestly unfounded or the primary purpose is not to exercise a right).

You can appeal our decision regarding your request in the same manner you sent us the request. We will respond to your appeal as soon as possible, no later than by the deadline set by the state law that applies to you.

If you are a resident of Connecticut, Montana, or Texas and we deny your appeal, you may submit a complaint to the Attorney General. We will provide you with the online mechanism or another method of contact through which you can contact the Attorney General to submit a complaint. If you are from Colorado and have concerns about the appeal’s outcome, you may also contact the Attorney General.

We may process your Personal Data for the purpose of targeted advertising, but you can easily opt out of this data processing via this link: https://www.kiwi.com/en/pages/cookies_settings, under the section "Marketing & Advertisement."

We respect your privacy and will never discriminate against you or treat you unfavorably because you have exercised any of your rights.

We do not sell your Personal Data to any third party, nor do we engage in profiling that would result in decisions producing legal or similarly significant effects for you.

Data Protection Officer

With regard to all issues related to processing of your Personal Data and to the exercise of your rights related to your Personal Data, you may also contact our Data Protection Officer.

View contact details.

Changes to this Privacy Policy

As our business evolves, the way we process Personal Data might change as well. In case of such changes, we will also update this Privacy Policy to comply with the principles of transparency. If future changes affect you, we will notify you via email.

This Privacy Policy is effective from April 29th, 2025.


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