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Premium Services

Summary: Here’s what you get with Premium Services.

With this service package, you’ll receive extended customer support availability and additional services without processing fees.

Additional services
You'll only pay the price of the particular service, which depends on the carriers. No processing fee. 
You can make changes up to 48 hours before your trip.
Email support
You can send us an email, and our agents will assist you as soon as possible.

High caller priority
You’ll skip all callers with Basic or Plus Services in the queue. This means you’ll get in touch with our customer support as soon as possible.

Extended support availability
You can reach our English, Japanese, and Korean customer support at extended times. The remaining languages have the same opening hours for Basic, Plus, and Premium Services.
Available 24/7

Czech, French, German & Italian
Mon-Fri 07:00–15:00 UTC
Czech and German lines are closed during the holidays on Friday, May 1st.

Spanish & Portuguese
Mon-Fri 13:00-22:00 UTC

Japanese & Korean
Mon-Sun 00:00-09:00 UTC

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