<div>You can always find our contact information on the bottom of this page — just scroll to the end and click <strong>Contact us</strong>. You can also go directly to our <a href="http://kiwi.com/help/contact">contact page</a> to see how to message us or give us a call. Your options depend on whether or not you have an active booking.</div>

Visit our Help Center to see our contact details.

☎ How to contact us

<blockquote>If there are any schedule changes, cancellations, airport strikes, etc we need to contact you to let you know your options.</blockquote><div>We will not be able to reach you at an email address that contains Chinese, Greek, Cyrillic, or other non-latin characters. You should provide us with an alternative email address without these symbols.<br><br></div><div>If you have not received an email from us after your booking, please check your spam folder. If you still can't find a message from us, please contact our <a href="https://kiwi.com/en/content/feedback">Customer Support Team</a> to ensure that we have the correct email address for you.<br><br><a href="https://www.kiwi.com/?help-article-id=14">What if I don't receive an email confirmation of my booking?</a></div>

Please provide us with a valid email address – one you use often, which we can reliably reach you at

Always provide a valid email address when booking

<div>Although you can’t change your contact details, you can add additional ones such as a secondary email address or phone number. Just <a href="https://kiwi.com/user">sign in</a> to your account, go to your trip, and scroll to the <strong>My contact details</strong> section. Click <strong>Add contact details</strong>, and from there you can add and save any items.&nbsp;</div><div><br>Please be sure to edit your details through your Kiwi.com account. If you try to change your details through the carrier directly, we won’t be able to contact you with updates regarding your booking. If you have the Kiwi.com Guarantee, <a href="https://www.kiwi.com/en/help/search/article/specific-kiwi-com-guarantee-rules-and-limitations-you-should-be-aware-of-297/">this would cause you to lose the protection it offers</a>.&nbsp;</div>

You can’t change your contact details, but you can add additional ones.

Can I change my contact details?

<div>You should receive the email confirmation soon after booking. If it doesn’t arrive, please try to:</div><ul><li>Check your spam folder.</li><li><a href="https://kiwi.com/content/account">Sign in</a> to your booking to check its status.</li></ul><div>Some bookings need to be processed manually and might take up to 24 hours. For example, if the carrier’s booking system is offline. We’ll let you know as soon as there’s an update.</div><div><br></div><div>If you haven’t received any confirmation email by then, there could have been a <strong>typo in your email address</strong> when you created the booking. <strong>Check the SMS confirmation</strong> we sent you to see which email address you used for the booking. You can use that address to sign in to your booking. Once you sign in, you can download your <a href="https://www.kiwi.com/?help-article-id=150">e-ticket</a> and more.</div>

Check your spam folder or try to sign in.

Always provide a valid email address when booking

Related articles

Can I change my contact details?

Why didn’t I receive an email confirmation of my booking?

☎ How to contact us

Related articles

Can I change my contact details?
You can’t change your contact details, but you can add additional ones.

Why didn’t I receive an email confirmation of my booking?
Check your spam folder or try to sign in.

☎ How to contact us
Visit our Help Center to see our contact details.