New — waiting for release

• Kiwi.com Helpdesk messaging system

  Get assistance via our Helpdesk communication platform on our website and mobile app. With customized features for your trips, it’s faster and easier to use than the emails it replaces. Phone support will be available during your trip, so you can reach us quickly when you need it the most.

• What’s the difference between an e-ticket and a boarding pass?

• Kiwi.com Compass loyalty program

  Join our loyalty program to get huge travel rewards.

• How much are my Kiwi.com Compass points worth?

  When you redeem your points, you’ll receive EUR 1 for every 25 points.

• Why should I buy the Kiwi.com Guarantee?

  The Kiwi.com Guarantee gets you replacement flights or an instant refund if carriers cancel or delay your trip.

• Terms of our FAQ chat powered by ChatGPT

  We’ve introduced a ChatGPT-powered chatbot to help with frequently asked questions.