Kiwi.com reviews
What frequent flyers have to say
Travel should be about excitement, not anxiety. Yet for many modern travelers, booking a trip brings up the same questions: Am I getting the best deal? Who will take care of me if my flight is disrupted? Do I have all the necessary information?
At Kiwi.com, our purpose is to put those anxieties to rest. We are a travel brand that is clever by design and stress-free by nature, because we see the world through the eyes of our customers. We don’t just compete on cheap fares alone, we deliver confidence and calm alongside great deals. We help you feel in control by simplifying the complexities of travel through intelligent design, seamless experiences, and genuine customer care.
We find unique, money-saving combinations you won’t see elsewhere, provide all the necessary information in our simple Kiwi.com app, and with the Kiwi.com Guarantee, we ensure you’re never alone if your travel plans change.
Millions of travelers trust us to have their back from booking to arrival. But you don’t have to take our word for it. Here’s a look at the experience with Kiwi.com through their eyes.
Clever travel
Finding cheap flights in a way that suits you
Our journey began with a simple idea: to make it easier for everyone to find cheap flights. We don’t just show you standard routes, our revolutionary search technology scans billions of flight combinations to find you hidden deals and cost-effective itineraries that other platforms simply can’t. We are the pioneers of self-transfer itineraries, bringing you greater choice and the best prices.
The power of self-transfer
One of our most popular features is self-transfer. This clever solution allows us to build a custom itinerary for you by connecting airlines that don’t normally cooperate. For example, we can combine a legacy carrier for an international flight with a low-cost airline for the final leg of the journey. This opens up a world of low cost routes and can result in significant savings on your flight tickets. It’s a new way of thinking about travel that gives you more control and access to cheap fares you won’t find elsewhere.
Nomad: for the ultimate multi-city trip
If you’re planning a journey with multiple stops, our Nomad tool is a game changer. Instead of you spending hours trying to figure out the cheapest order to visit your destinations, Nomad does the work for you. Just enter the cities you want to visit and how long you want to stay, and it will calculate the most cost-effective route, saving you time and money on your flight tickets.
More than just a booking
A seamless journey
We believe that managing your trip should be as easy as booking it. The Kiwi.com app is your ultimate travel companion, designed to give you a smooth and controlled experience from start to finish. It’s where you’ll find clear and accurate information at every stage of your journey.
Effortless booking process
Our platform is designed for clarity. The booking process is straightforward, with every crucial detail communicated upfront so you know exactly what you’re paying for. Easily add services such as seat selection and cabin baggage, keeping everything as simple as possible for your family trip or group holiday.
Kiwi.com Guarantee
When you add the Guarantee, you have our Live Boarding Pass and real-time updates delivered to the Kiwi.com app. Your boarding pass will always be available on your mobile device, and you’ll always know exactly what’s going on while you travel with real-time flight details such as delays, gate changes, and your check-in schedule.
Price alerts
Not ready to buy tickets yet? Set up price alerts for your desired route. We’ll monitor the ticket price for you and notify you the moment it drops, so you can lock in the best prices and cheapest flights.
Pay your way
We offer multiple payment options so you can pay in whatever way suits you. Use your credit or debit card, methods such as Apple Pay and PayPal, or a simple bank transfer. You can also use Kiwi.com Credit from a previous trip.
Travel with friends
You can add your friends’ details to a shared trip, meaning everyone’s in the loop at all times.
24/7 support
No matter where you are or what time it is, you can get instant AI chat support around the clock in any language. And if you need more help, it’s easy to contact customer service through our app. Our team is available around the clock to assist you with your booking and ensure your travel plans stay on track, from setting off to your return flight.
Real stories
Hear from our travelers
We are proud to have helped millions of travelers explore the world, and their feedback is what drives us to improve every day. The Kiwi.com reviews below reflect the real experiences of our customers.
I’ve been using Kiwi.com for a while now. I’ve booked several trips (and runs!) with it, including a recent one to Cappadocia. What I love? It brings together flights from different airlines under one itinerary – even when those airlines don’t normally partner. That means more routes, more flexibility, and smarter travel. Perfect for nomads, travellers, and anyone who just wants to explore without too much hassle. It makes planned trips like this so much easier and cheaper as well…I love how it makes travel plan simple and affordable.
Kerllen R.
A Brazilian native, living in the UK, who uses Kiwi.com to fly across the world for her marathons and trips
We saved €500 on our flights to Thailand. As for many people, Thailand has been on my bucket list my whole life, but the flights from Hungary are always crazy expensive and there is no direct route. I started looking at the flight options and found one that was flying with China Eastern to Shanghai and then to Bangkok, but the prices on their website were just extremely high. So I checked out Kiwi.com, and I kid you not – the same flights were way cheaper! We ended up saving more than 250 euros each just by using Kiwi.com instead of booking directly with the airline. Keep Kiwi.com in mind when booking your next long-haul flight!
Szilvia & Alpár
A couple who live in Hungary and run a travel blog, who recently used Kiwi.com to book flights
I always use Kiwi.com to search for my flights. It’s become one of my go-to sites for planning trips. What I really like is how it helps me find great flight combinations I wouldn’t have discovered otherwise especially with self-transfer options that make it easy (and often cheaper!) to connect airlines that don’t normally work together. The app is also super convenient. I can manage my bookings, check in and keep all my travel documents in one place. It saves so much time and stress, especially right before a trip. One of my favorite things is how easy it is to explore random destinations. Sometimes I just use the \"Anywhere\" search when I want a quick getaway and I’ve ended up in a few amazing places I hadn’t even considered before. If you haven’t used Kiwi.com yet, my tip would be to play around with the filters – you can set budget limits or search by flexible dates. It’s perfect for spontaneous travelers like me.
Patricia S.
A frequent flyer from Poland who uses Kiwi.com to get to popular destinations worldwide
Our commitment
The Kiwi.com Guarantee
One of the biggest anxieties in travel is the fear of the unexpected. What happens if an airline cancels your flight? What happens if you’re not on a direct flight and you miss a connection? The Kiwi.com Guarantee is our answer. It’s our commitment to you that we have your back, no matter what.
Disruption protection
If you have a canceled flight or a significant delay that affects your connecting flight, we step in immediately. We’ll offer you a refund in instant Kiwi.com Credit so you can rebook yourself without having to wait. No panic, no worries, simply providing support for you in an instance of significant delay or canceled flight.
Automatic check-in
Forget the stress of multiple check-ins for different airlines. We handle the check in for every flight in your itinerary and send your boarding pass directly to your app.
Ready to plan your next trip with confidence?
Download the Kiwi.com app and discover a smarter way to travel.
