<div>If it isn’t urgent, please wait until online check-in is available to contact <a href="https://www.kiwi.com/content/feedback">Customer Support</a></div><div><br></div>

If it's urgent, please call Customer Support immediately.

I haven't received my boarding pass

<div>You can always find our contact information on the bottom of this page — just scroll to the end and click <strong>Contact us</strong>. You can also go directly to our <a href="http://kiwi.com/help/contact">contact page</a> to see how to message us or give us a call. Your options depend on whether or not you have an active booking.</div>

Visit our Help Center to see our contact details.

☎ How to contact us

<div>Once you are at your final destination, please send us an <a href="https://www.kiwi.com/en/content/refund">application for a refund</a> and upload a scanned copy of your receipt(s) within 14 days.<br><br>We will send you a refund if it is our fault that you did not receive your boarding pass.</div>

Please pay the check-in fee and send us the receipt(s) for a refund.

I haven't received my boarding pass

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☎ How to contact us

What if I am being denied boarding due to a missing boarding pass?