We at Kiwi.com take your privacy very seriously. Currently, we comply with the Regulation No. 2016/679, the General Data Protection Regulation, also known as GDPR, which sets the highest privacy and data protection standard in the world. In this Privacy Policy we explain what data we collect from you, why we collect it, how we use it and with whom we might share it. It also explains what rights you as a data subject have and how you can fulfill them.
This Privacy Policy applies to any data processing done by us in connection to the use of our services, both through our website www.kiwi.com and through our mobile applications for iOS and Android.
We, as the Data Controller, are the company Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886.
Personal Data: any information relating to a directly or indirectly identified or identifiable natural person. That means that if we possess means to identify either you or even the device you’re using, any information that we can connect to you will be treated as Personal Data.
Data Controller: someone that determines the purposes and means of processing Personal Data. For example, we are a Data Controller when we process your Personal Data for the purposes stated in this Privacy Policy.If you choose to book a ticket through our website or app, we will be sending your Personal Data to another Data Controller – the carrier or the provider of other services – who will again use your Personal Data for its own purposes. Each Data Controller should have a Privacy Policy such as this one where you can learn about how your Personal Data is processed. You can see the overview of Data Controllers with whom we might share the data below.
Data Processor: a third party that only helps to achieve the purposes determined by the Data Controller. For example, we as a Data Controller use many third-party services to which we outsource some parts of our activities that we don’t do ourselves for various reasons such as cost-efficiency. A Data Processor is only allowed to process your Personal Data according to our documented instructions.
Third Countries: countries in which the GDPR regime is not applicable. Currently, by Third Countries, we mean all countries that lie outside of the European Economic Area.
We collect your Personal Data directly from you, either when you provide us your Personal Data or gather them by ourselves when you use our services or you are in touch with us. Depending on the processing purpose, we may process the following categories of Personal Data:
CATEGORY OF PERSONAL DATA | DESCRIPTION |
Identification information | Information used to identify you as a natural person, such as your name, surname, gender, nationality, billing address, and date of birth, and artificial online identifier created by us, such as Kiwi.com ID. |
Contact information | Information used to contact you, such as your email address and telephone number. |
Your online behavior while interacting with us | Your behavior on our website and in our app, i.e. what you visited, how long you stayed, what you clicked on, etc. We also track your interactions with the emails and notifications that we send you, such as if you open the email or if you click on any of the links that it contains. |
Device and network metadata | Information about the device that you used to access our website or the device on which our app is installed, your network connection metadata, and also information derived from these data. This information includes, for example, your operating system, web browser, screen resolution, IP address, etc. |
Precise location | The precise location of your device based on the data provided by the geolocation technology of your device. We will only process this Personal Data if you give us your specific consent and it is necessary to provide you with some feature of our website or app which requires access to the precise location of your device, e.g., sending you relevant information about your trip based on your current location. It also might be necessary to access the information about your precise location in the background, i.e., even if you don’t have the app open. You will always be informed about this when giving your consent. |
Account information | The settings and other data which you generate while using the Kiwi.com Account, such as the price alerts, search history, specific settings, profile picture, the login details which you use to log into the Kiwi.com Account, i.e. the email and password (we never store the passwords in a non-encrypted form), preferred choices and other details saved in Kiwi.com Account. |
Information about your order(s) | Details of your order, i.e., all that you choose in the order form and what you later change or purchase as an addition to the original order. If you order a special assistance service or if you submit a cancellation request out of medical reasons, we will process your health data as necessary for the provision of these services. |
Travel document information | Number and expiration date of the ID or Passport (depending on which one you give us). |
Payment information | Information which you give us to execute the payment. Usually, this means the payment card details. We never store the payment card details in a non-encrypted form. If you choose to store your payment card details in your Kiwi.com Account or within the app, we will keep this Personal Data for your future purchases. |
Documents necessary to be provided with the brokered service | Documents that we get from the provider of the service which we broker for you, such as the boarding passes or the e-tickets. |
Information about your requests and your communication with us | All of the text and voice communications exchanged between you and Kiwi.com in connection to your requests (e.g., customer support cases), metadata, and notes generated by our systems and agents. |
Your settings | Some settings of the website or in the app which you have made, such as the language, preferred choices like currency, destination and others, or cookie settings. Your settings also include flight ancillary preferences, such as baggage and seating, set within your Kiwi.com Account or stored from your previous Bookings. You can always adjust your flight ancillary preferences in your Kiwi.com Account. In subsequent Bookings, we will give you the option to apply all your saved flight ancillary preferences at once to save you time. |
Reviews & feedback | Rating of your experience with Kiwi.com product or services, incl. answers to specific questions on this topic and general feedback or content of a review. |
Kiwi.com Credit & Promo codes | Whenever you are awarded Kiwi.com Credit or Promo codes, we’ll store the information about the amount, currency, and expiration of your Kiwi.com Credit or Promo codes in your account. |
Whenever you access our website or app, we process your Personal Data for the purposes defined below:
NAME | DESCRIPTION | CATEGORIES OF PERSONAL DATA | LEGAL GROUND |
Delivering the functionalities of the website | We will process your Personal Data so that we’re able to deliver you the functionalities of our website and also that we’re able to personalize our website to make your interaction with us easier and more efficient. |
Your online behavior while interacting with us Device and network metadata Your settings General location Identification information Information about your Booking(s) |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features). |
Delivering the functionalities of the app | For some features of our app, we need to process your Personal Data on our side. We will also process your Personal Data to personalize our app for you to make your interaction with us easier and more efficient. Sometimes, we also need to access some specific data about your device (such as the precise location). We will always ask you whether you agree to share any such data with us when it first becomes relevant (e.g., you open the feature which requires access to additional data). |
Contact details Your settings General location Precise location Other data requested by the app Payment data Identification information Information about your Booking(s) |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features). Art. 6.1(a) - consent |
Product development, service improvement, and business development | We constantly strive to improve our product and services. To be able to do that, we need precise data about your interactions with us. Therefore, we collect data about the occurrence of any technical issues, data about your device and your network identifiers along with your behavior on our website and in the app and your general use of our services. We analyze all this data and use it to create or modify our features and processes. We use data also to grow our business. Whenever we need to reach a business decision, we look at data that is generated by our most important variable — our customers. |
Your online behavior while interacting with us Device and network metadata Information about your Booking(s) Information about your requests and your communication with us |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Improvement of our product and services, Business development). |
Kiwi.com Account |
If you create the Kiwi.com Account, we will process your Personal Data as necessary to deliver you all the features it includes, in accordance with the Terms of Use. The scope of the processed Personal Data will change depending on what details you decide to save. If you use third party SSO accounts (e.g., Facebook, Google) for signing into Kiwi.com Account, the account providers are informed about it and we obtain your Personal Data from them. Likewise, if you create your account through a website of some of our partners, we will receive the Personal Data from this partner. We will use the data from your past Bookings to offer you to prefill some of the information for your future Bookings. When making a Booking we can also prefill your Contact information from your Kiwi.com Account. We also use your Personal Data for the purpose of Authentication for Google Play services. |
Contact information Account information Identification information Payment information Information about your Booking(s) Kiwi.com Credit & Promo codes Your settings | Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms of Use). | Direct marketing |
To provide you with the best offers and to maximize our marketing efficiency, we process your Personal Data for the purposes of direct marketing (sending commercial communication and related processing activities). We do so if you subscribed to our offers (on the basis of your consent) or if you used our services and have not rejected (opt-out) our offers. Besides your contact details, we also keep data like your transaction and travel history, travel preferences, and other data about your interaction with us that help us with customer segmentation and personalization of these offers. For example, we might tailor a special offer just for you based on your previous Bookings. We will never share your contact details with other Data Controllers without your knowledge, and we will only contact you with offers that are linked to our main business. |
Your online behavior while interacting with us Account information Device and network metadata Identification information (if entered into the fields) Contact details (if entered into the fields) Your settings |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing). Art 6.1(a) - consent. You can always unsubscribe (exercise your right to object to direct marketing or withdraw your consent) and check your subscription status through the links below every email newsletter that you get from us. |
Online advertisement |
To provide you with the best offers and to maximize our marketing efficiency, we also display ads on Kiwi.com and third-party websites that are tailored for you based on your Personal Data. It might, therefore, happen that you will see advertisements that offer booking of transportation via Kiwi.com elsewhere on the internet. Advertisement networks. Besides our internal marketing database, we also use various third-party advertisement networks, such as Google Ads. These networks allow us to show you relevant ads on different places around the internet. This is done by assigning you an encrypted identifier and storing it in a cookie on your device. When you go to a website that is served ads via one of the companies working with our partner ad network, they will recognize this identifier and show you offers according to our specifications. Targeting on third-party platforms. To reach our users with our offers, we also use third-party platforms, such as Meta for Business or Google Ads. When you visit our website and book with us, we share an encrypted identifier (e.g. encrypted email address) with these platforms’ providers allowing them to match your profile on these platforms with our records. Because of this, we can show you tailored offers directly on these platforms using their advertising services. So, for example, if you search for a flight on Kiwi.com, don’t buy it, and the price goes down, we might show you an offer for this specific flight on third-party websites. These platforms are: Facebook (Meta for Business) by Meta Platforms Ireland Ltd, Google Search (Google Ads) by Google Ireland Limited, and TikTok by TikTok Technology Limited. If you don’t have a profile on these platforms, they won’t receive any information about you. Lookalike features. Some of the advertisement services which we use, namely Meta for Business and Google Ads, also provide the so-called “lookalike audiences” features. These features allow us to find users who might be interested in our services based on similarities to our existing users. We are then again able to target those users with our offers. This means that if you give us your consent, these services will analyze your profiles and find us other profiles based on common attributes. When using these features, we never gain direct access to any personal data or the profiles - this is all done by the service providers in the background and we only get the option to target our ads to a wider audience. |
Your online behavior while interacting with us Account information Device and network metadata Your settings |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing). |
Marketing analytics | To improve our marketing campaigns in general, we perform analyses to help us see which campaigns work and how they contribute to our conversion rates. Additionally, we analyze your interactions with Kiwi.com to send you offers that will be relevant for you. |
Your online behavior while interacting with us Device and network metadata General location |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Direct marketing). |
Establishment and exercise of legal claims and defence against them | To be able to exercise our legal claims arising out of your use of our website/app in breach of our Terms of Use or use in breach of some statutory obligation and to be able to defend ourselves against legal claims raised by you, we will store your Personal Data for at least 4 years from the point of your use of the website / app. |
Identification information Your online behavior while interacting with us Device and network metadata Account information Contact details (if entered into the fields) Your settings |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights). |
Information security |
To protect ourselves against various security threats that try to exploit vulnerabilities in our security and hurt our business, and to protect our users against unauthorized use of Kiwi.com Accounts, we need to process Personal Data of our users. To this end, we collect and process the Personal Data of our users and, in some cases, also share it with the providers of our third-party information security solutions, such as CloudFlare. We also process your Personal Data so we are able to show you and allow you to stop your active sessions - Account Takeover (ATO) Protection. |
Your online behavior while interacting with us
Device and network metadata |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com and our users (Security). |
Collection and assessment of feedback | Sometimes we ask you to rate your experience with Kiwi.com, provide us with your feedback, or leave a review on a third-party customer review website. We will store and evaluate all this data in order to improve our product and services. |
Identification information Contact details Reviews & feedback |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Improvement of product and services). |
When you order any of our services, we will continue to process your Personal Data for the purposes explained above. The scope of the processed Personal Data for these purposes will, however, also include the Information about your Booking(s) and Information about your requests and your communication with us. Besides this, we will process your Personal Data for the following purposes:
NAME | DESCRIPTION | CATEGORIES OF PERSONAL DATA | LEGAL GROUND |
Ordering & Provision of services |
The main reason we collect and use your Personal Data is to conclude an agreement with you and to provide you the services you have ordered. Depending on the extent to which you use our services, we will process your Personal Data in a way that is necessary to enter into and fulfill our Agreement as described in our Terms & Conditions. The services that we provide include, primarily, the brokering of a contract of carriage and related services between you and the selected carrier. We may also process your Personal Data for this purpose when providing you with the service of enforcement of your claims against carriers. To achieve this purpose, we need to share your Personal Data with the carriers with whom you will enter into a contract of carriage and, in some cases, also with operators of ticket marketplaces, such as the Global Distribution Systems. Additionally, to pay for the tickets, we will use your name and surname to generate a single-use virtual payment card, which we use for the financial settlement with the transport provider. If you order additional service Special assistance or when you ask us for a refund due to health issues, we will process your Personal Data concerning health. In the case of the Special assistance service, we will share it with the carrier of your choice. During the ordering process, you will be asked to give your explicit consent with the processing of this Personal Data. You can always withdraw your consent through this form: www.kiwi.com/privacy/rights. However, please note that if you withdraw the consent with the processing of your Personal Data for the purpose of the Special Assistance additional service, we won’t be able to provide you with any subsequent support related to this service. It may also happen that you choose to order another service that we or our partners offer on our website or in our app, such as insurance or accommodation. We will process your Personal Data as required to enter into a contract with you and to provide you with the ordered service or (if the service is provided by our partner) to enable you to enter into the contract with the service provider and to do our part in the contractual relationship between you and the third-party service provider. |
Identification information Contact information Information about your Booking(s) Passport or ID card information Passport or ID card copy Payment information Documents necessary to be provided with the brokered service |
Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms and Conditions). |
Fraud prevention |
When you book a ticket or order any other service through our website or app, during the payment transaction, we use a third-party service that helps us prevent fraudulent behavior. This is a very common process that happens nearly every time you order something online. For this to be possible, we will transfer your Personal Data momentarily to a third-party provider of fraud-checking service. However, this is not something to worry about, the whole transaction is completely secure, and we use one of the best and most common fraud-prevention tools. These third-party service providers (currently we use products from the company Forter, Inc. ) use the Personal Data, which they collect to build a database of online fraudulent behavior. They then compare this database with the behavior of the end-users of their clients. Whenever they detect similar behavioral signs, they can tell the clients to reject payments done by fraudsters. Furthermore, to prevent attempts for fraudulent chargebacks, if you report fraudulent purchase through your bank, we might check your social media to see, whether you have some sort of connection to the person who ordered the ticket to make sure that it is not an attempt to get the money for the ticket back by fraud. We will only process limited information about your connection to the person, who ordered the ticket, and whether you, by any chance, have not published some information connected to the journey (e.g., photos from the airport taking a flight). |
Identification information Contact information Information about your Booking(s) Payment information Your online behavior while interacting with us Device and network information Publicly available information related to your Booking |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com and the e-commerce industry in general (Fraud prevention). |
Customer support | Customer support is a big part of our services. We will record all of our communication through all channels, such as email, chat, and phone calls, in order to provide you with the service that you require. Part of our customer support is also helping our customers with potential legal issues with the carriers (in case of missed flights and similar situations). For this, we have partnered with a third-party service provider. When you have a legal problem, we will send this provider your email address, and you will be contacted with an offer to help you exercise your claims. We also use third-party AI services to help our agents with the resolution of your cases. For example, when you contact us, we may use these tools to summarize the previous communication between you and other agents to have a quick overview of the case’s history. For certain requests, our AI assistant may provide an immediate response. In such cases, you will always be informed about the AI assistant’s involvement. If any action is taken by the AI assistant based on your request, you will be asked to confirm that action before it is finalized. |
Identification information Contact information Information about your Booking(s) Passport or ID card information Passport or ID card copy Information about your requests and your communication with us |
Art. 6.1(b) - necessity for the conclusion and performance of a contract (Terms and Conditions). |
Sharing information with metasearch engines | If you get to our booking page through a third-party search engine (so-called metasearch), we will let the operator of this metasearch know that you have successfully finished the booking, which you have found on their site. |
Contact details Information about your Booking(s) |
Art. 6.1(f) - necessity for the purposes of legitimate interest of the metasearch (Business operations). |
Establishment and exercise of legal claims and defense against them | We store and process your Personal Data to establish and exercise legal claims, or defend against them. Whenever you book a ticket or order any other service, we will keep all relevant data for potential future legal claims that you or we could have, especially in judicial and other proceedings and when recovering or selling claims you assigned to us, for at least 4 years from the point of the creation of the corresponding order. Similarly, if you send us a data protection request, we will also store all the data you give us and the data about our handling of the request for this purpose. |
Identification information Contact information Information about your Booking(s) Passport or ID card information Payment information Your online behavior while interacting with us Device and network information Publicly available information related to your Booking Information about your requests and your communication with us |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights). |
Compliance with legal obligations | We need to process some of your Personal Data to fulfill certain legal obligations that are applicable to us. Because this is a legal necessity, we do not need to obtain your consent for it. For this purpose, we will process your identification and contact information and information about your bookings. The main legal obligations we need to do this for arise from Act No. 89/2012 Coll, the Civil Code, Act No. 634/1992 Coll, on the protection of consumers, Act No. 235/2004 Coll, on Value Added Tax and Act. 563/1991 Coll, on Accounting. If you send us a data protection request to fulfill one of your rights, we will ask you for some personal data which we will then process to achieve compliance with the applicable law. |
Information about your Booking(s) Information about your requests and your communication with us |
Art. 6.1(c) - necessity for compliance with legal obligations to which Kiwi.com is subject. |
If someone orders a service from Kiwi.com for you (for example, books a flight ticket with your name), we will process your Personal Data, even if you’re not a direct customer. Your Personal Data will be processed for the following purposes:
NAME | DESCRIPTION | CATEGORIES OF PERSONAL DATA | LEGAL GROUND |
Ordering & Provision of services | If someone orders our services for you, we will process your Personal Data as necessary for the provision of this service. |
Identification information Contact information Information about your Booking(s) Passport or ID card information Passport or ID card copy |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Provision of services). |
User account — saved traveler | When someone orders service for you and has a Kiwi.com Account, we will offer them to store your Personal Data for the easier ordering of other services for you in the future. If we are provided with your email, we will send you information about this and in case you disagree, you may choose to delete your data. |
Identification information Contact information Passport or ID card information |
Art. 6.1(f) - necessity for the purposes of your legitimate interest (Simplification of future bookings). |
Establishment and exercise of legal claims and defense against them | To be able to defend ourselves against legal claims raised by you in connection with our provision of the services, we will store your Personal Data for at least 4 years from the point of the creation of the corresponding Booking. |
Identification information Contact information Information about your Booking(s) Passport or ID card information |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Protection of our legal rights). |
Delivering the functionalities of the website and the app | If someone interacts with the website or the app to order services for you, we will process your Personal Data so that we’re able to personalize our website or app for this person to make their interaction with us easier and more efficient. For example, we can personalize the booking process when we know that you travel as a group. |
Identification information Information about your Booking(s) |
Art. 6.1(f) - necessity for the purposes of legitimate interest of Kiwi.com (Delivery of product features). |
In some cases, we will share your Personal Data with third parties for their purposes. For example, we send your data to the carriers with which you, through our brokerage services, enter into a contract of carriage and whose identity will be made known to you before you enter into the agreement with us or with a provider of other services under the same conditions. In some cases, we also share your Personal Data with the operators ticket marketplaces, such as the Global Distribution Systems.
This means that your Personal Data may be disclosed to selected carriers or providers of other services in Third Countries. You can learn more about transferring your data to Third Countries here.
Each selected carrier and provider of other services will treat your Personal Data in accordance with their own Privacy Policy (which is published on every carrier’s website). Disclosure of Personal Data to all service providers will be done in accordance with the applicable Personal Data laws and regulations.
If you give us your consent through our cookie settings, we will share some of your data with our partners for marketing purposes.
We also share certain data with Google Ireland Limited, as a provider of advertising and analytics services. Google Ireland Limited may process this data for the purposes of advertising personalization and measuring advertising effectiveness. For more information on how Google Ireland Limited processes personal data, please visit Google’s Privacy & Security Center.
เรียนรู้เพิ่มเติม
CATEGORY OF RECIPIENTS | EXAMPLES |
Carriers To be able to book tickets that you choose, we need to send your Personal Data to the selected carriers. |
The carrier, whose ticket you choose to buy. When booking a ticket, it will be always visible, who is the carrier that you will travel with. |
Global Distribution Systems Sometimes, when we search for the flights, we use the Global Distribution System (GDS). GDS providers are always Data Controllers. The data protection duties by GDS providers are specifically addressed in the EU Regulation No. 80/2009 on Code of Conduct for computerised reservation systems. |
Amadeus IT Group S.A. (Amadeus) Travelport, LP (Galileo) Sabre Global Technologies Limited (Sabre) Farelogix, Inc. (Farelogix) |
Other service providers When you order another service, we will send your Personal Data to the third party that provides the service that you’ve ordered. |
The provider of service that you order. When ordering the service, it will be always clearly visible, who is its provider. |
Payment acquirers and processors Execution of a payment order on a merchant’s website is only a first step in a long chain of technical operations that need to happen before the payment request reaches your (bank) account and is confirmed back to the merchant. The information needs to pass through various payment processors and acquiring banks. All these subjects act as data controllers because they have complete control over the data. |
PayU S.A. ZOOZ Ltd. Wirecard - Wirecard Bank AG Worldpay (UK) Limited Be2Bill - DALENYS PAYMENTS SAS Credorax Ltd Braintree (PayPal (Europe) S.à r.l. et Cie, S.C.A.) |
Social media platforms & identity management providers To send you messages related to our services or sign you in to the Kiwi.com Account via a third-party platform we need to send your Personal Data to the provider of the platform selected by you. |
Meta Platforms Ireland Ltd (Facebook) Google Ireland Limited (Google Account) |
Legal support providers We may use the services of other subjects when protecting our legal rights and claims. | Attorneys-at-law, collection agencies. |
There are many activities that we need completed but can’t do by ourselves. Therefore, we use third-party partners to help us. In many such situations, the partners logically couldn’t manage without your Personal Data. Because of this, we share it with them. However, in all cases like this, we remain controllers of your Personal Data and they act as processors.
That means that even though they are in possession of your data, they can only process it for our purposes and we are always in charge of it. They cannot under any circumstances use the data for their own purposes or to use the data in a way that would go against our agreement.
Furthermore, we only use partners that have given us sufficient guarantees that they comply with the legal requirements and that your data will be always kept safe.
เรียนรู้เพิ่มเติม
CATEGORY OF RECIPIENTS | EXAMPLES |
Basic infrastructure providers As for nearly any other internet company, the best way to operate our business is to outsource the basic infrastructure (servers) to the biggest, best and most secure providers in the world. |
Amazon Web Services Inc. OVH.CZ s.r.o. Hetzner Online GmbH. DigitalOcean, LLC. Akamai Technologies, Inc. Google Ireland Limited (GCP) |
Customer support tools For the purpose of communication with our customers in connection to their customer support requests, we use a tool called Purecloud, which allows us to perform voice, text, and email communication from one place. |
Amazon Web Services Inc. (Amazon Connect) Genesys Telecommunications Laboratories, Inc. (Purecloud) |
Customer support vendors We outsource some of our customer support assignments to third-party agencies with customer support sites where their employees work as our customer support agents. |
Concentrix International Europe B.V. WNS Global Services UK Limited IGT Technologies Inc. Aviacontact LCC Advanced Travel Technologies, Ltd. Cognitive Junction Inc. DBA AirLegit InstaGo Sagl |
Payment solution To accept, encrypt and safely process your payment information, we use third-party payment gate which offer the highest standard of security in the industry (PCI DSS). |
ZOOZ Ltd. |
Communication tools For the provision of our services, we need to send messages to our customers. To do this automatically and smoothly, we need to use the services of external technology providers. |
Twilio Inc. Nexmo Inc. Customer and Message Systems, Inc.(Sparkpost) The Rocket Science Group LLC (Mandrill, MailChimp) Mailgun Technologies, Inc. SendGrid, Inc. |
Fraud prevention tools To avoid fraudulent transactions, we check all payments with a "fraud preventor" i.e. third-party technology provider, which detects fraudulent payment attempts. |
Forter, Inc. |
Booking and ticketing partners Sometimes, we need help with the purchase of the tickets. In most cases, we use the services of various third-party distribution networks. Sometimes we also employ the services of third-party mediators who help us buy tickets from these distribution networks indirectly. All this is done to find the best possible prices available. In some instances, we might buy the tickets from a third-party online travel agency. |
Various online travel agencies, with which we have concluded an agreement on the provision of booking and/or ticketing services. |
Providers of enforcement services When representing you against carriers for protection of your rights and claims, we may use the services of third parties. |
Attorneys-at-law, collection agencies. |
Services for CRM and marketing analytics For the purpose of management of the database of our users and customers, for marketing purposes, and for the purpose of marketing analytics, we use third-party software solutions. These solutions also allow us to assign you certain attributes based on your past Bookings and online behavior so that we can use them while targeting you with online advertisements and personalized functionalities of the website or the app. |
Bloomreach B.V. Facebook Ireland Ltd. Marin Software Ltd. |
Online advertising services These services allow us to display personalized ads to you throughout the internet. |
Meta Platforms Ireland Ltd (Meta for Business) Google Ireland Limited (Google Ads) Criteo SA CityAds Media, LLc. |
Analytical tools We use analytic and logging software tools from third-party providers which allow us to have bigger insights about our customer base and make our services as convenient to our customers as possible. |
Google Ireland Limited (Google Analytics 360) Datadog Inc. Loggly, Inc. (SolarWinds Worldwide, LLC) Smartsupp.com, s.r.o.(Smartlook) FullStory, Inc. |
Software engineers Sometimes, we may share Personal Data with our external software engineers who help us with our technology. | Currently, we cooperate with many software engineers. To respect their right to privacy, we’re not sharing their Personal Data. |
Accounting tool We are obligated to issue proper invoices and keep accounting documents (e.g. invoices) in the state which is required by Czech law, therefore, we are using accounting systems which are provided by a third party. |
Fakturoid s. r. o. |
Information Security vendors We share Personal Data with third-party service providers of our information security solutions, such as the provider of our web application firewall, Cloudflare. These providers mostly look at your online behavior while interacting with us and analyze your device and network metadata. |
Cloudflare, Inc. |
Generative AI providers We use third-party AI providers in some of our operations and the texts sent to these providers may include your Personal Data. For example, we might ask the AI tools to summarize the Information about your requests and your communication with us for a quicker and better orientation in the case, and therefore quicker resolution, when you contact us. Our virtual assistant that handles some of the issues when you reach out to our customer support, is also powered by these third-party AI solutions. |
Microsoft Limited |
In general, we will process your Personal Data until we don’t need it for any of the purposes defined in this Privacy Policy. Usually, we process your Personal Data for the duration of statutory limitation period, which is generally 3 years, plus an additional 1 year because of the time reserve necessary for delayed deliveries of notices and our additional actions.
For the purpose of legal obligations fulfillment, we process your Personal Data for the duration required by the applicable law, e.g. 10 years for archiving of invoices.
For the purpose of your Kiwi.com user account, we will store your Personal Data for 5 years after the last action you performed by you while logged in.
For the purpose of personalized offers, you will periodically get email offers from us, and in every email, there will be a clear and easy way to unsubscribe and therefore object to this type of processing. We will keep and use your Personal Data for this purpose until you unsubscribe.
We want you to always be in control of your Personal Data. To this end, you have certain rights that allow for it. Under certain conditions, you may:
You can exercise your rights by sending us an email with your request through this form: kiwi.com/privacy/rights.
Please note, that in order to ensure the safety of your Personal Data, we will only comply with the requests that are sent from the email address used during the booking or ordering of a service. If someone else did the booking for you, we will request that you provide additional information to us (Booking ID, etc) to ensure that you are really the owner of the Personal Data in concern.
เรียนรู้เพิ่มเติม
At any time, you have the right to ask us whether we process your Personal Data and to get the following information:
Also, on your request, we will provide you with a full copy of all the Personal Data about you that we’re processing. The first copy is for free. However, for any further copies we may charge you a fee to cover our administrative costs.
You can also request your data in a commonly used format for the sake of data portability.
You have also the right to have your data completely deleted (or more precisely, irreversibly anonymised) if one of the following situations applies to you:
However, you don’t have the right to request the deletion of your Personal data, if the processing is necessary for:
If you feel that any Personal Data that we’re processing about you is not accurate, you can let us know and we will do our best to correct it.
Please note that we cannot correct the data in our databases that are connected to your ticket. If we would do that, it wouldn’t change it on the part of the carriers or providers of other services and we couldn’t pair it together. If you want to change the details on your ticket, you can always do it in the Manage My Booking section on Kiwi.com.
Under certain conditions, we will restrict the processing of your Personal Data. This means that we will make sure that they are not being processed for any other purpose than to archive it or to move it to a secure archive. You have the right to request this restriction if:
You can object against any purpose for which we’re processing your Personal Data based on the legal ground of legitimate interest. When you object against processing for any marketing purposes, we will stop using your Personal Data for this purpose immediately.
If you protest against any other purpose based on a legitimate interest, we will stop processing your Personal Data for this purpose, unless we can prove that our legitimate grounds for processing it override your individual interests, rights and freedoms.
Lastly, you have the right to obtain your Personal Data processed (based on either consent or necessity for a conclusion or performance of a contract) in a commonly used and machine-readable format and have the right to transmit that data to another controller of your choice.
Cookies are small text files placed on your device that allow us to remember certain information about you for multiple purposes, such as delivering the functionalities of the website and app, Product development, service improvement, and business development, Kiwi.com Account, Online advertisement, Marketing analytics, Information Security, Fraud prevention and Sharing information with metasearch engines.
Basically, on our site, you will encounter three types of cookies:
You can turn off the cookies that are used for statistics and marketing purposes by setting your cookie preferences here.
You may always check and modify your preferences when it comes to digital advertising on the web pages of the Digital Advertising Alliance (DAA), at http://optout.aboutads.info/, or on the web pages of the European Interactive Digital Advertising Alliance (EDAA), at http://www.youronlinechoices.com/.
DO-NOT-TRACK: Currently, we don’t respond to the DNT setting in your browser.คุกกี้ | ประเภท | วันหมดอายุ | คำอธิบาย |
SKYPICKER_AFFILIATE | คุกกี้ | 30 วัน | รหัสพันธมิตรที่ใช้โดย Kiwi.com. |
SKYPICKER_AFFILIATE_UID | คุกกี้ | 30 วัน | พารามิเตอร์รหัสพันธมิตรที่ใช้โดย Kiwi.com. |
SKYPICKER_VISITOR_UNIQID | คุกกี้ | 400 วัน | รหัสผู้ใช้เฉพาะที่ใช้โดย Kiwi.com เพื่อระบุผู้ใช้. |
__cfduid | คุกกี้ | 30 วัน | คุกกี้ _cfduid ช่วยให้ Cloudflare ตรวจจับผู้เยี่ยมชมที่เป็นอันตรายต่อเว็บไซต์ของเราและลดการบล็อกผู้ใช้ที่ถูกต้องตามกฎหมาย อาจถูกวางไว้บนอุปกรณ์ของผู้ใช้ปลายทางของลูกค้าของเราเพื่อระบุลูกค้าแต่ละรายที่อยู่เบื้องหลังที่อยู่ IP ที่ใช้ร่วมกันและใช้การตั้งค่าความปลอดภัยในแต่ละลูกค้า |
__cfruid | คุกกี้ | เซสชัน | คุกกี้นี้เป็นส่วนหนึ่งของบริการที่จัดทำโดย Cloudflare - รวมถึงการปรับสมดุลโหล ด การส่งมอบเนื้อหาเว็บไซต์ และการให้บริการการเชื่อมต่อ DNS สำหรับผู้ดำเนินการเว็บไซต์ |
__kw_darwin_saved_groups | คุกกี้ | 400 วัน | คุกกี้นี้ช่วยให้มั่นใจว่าการใช้งานอินเทอร์เฟซของผู้ใช้มีความสม่ำเสมอในทุกครั้งที่เข้าชมเว็บเพจ. |
__kw_darwin_saved_tests | คุกกี้ | 400 วัน | คุกกี้นี้ช่วยให้มั่นใจว่าการใช้งานอินเทอร์เฟซของผู้ใช้มีความสม่ำเสมอในทุกครั้งที่เข้าชมเว็บเพจ. |
__kwc_agreed | คุกกี้ | 400 วัน | คุกกี้นี้จะถูกตั้งค่าเป็นจริงเมื่อผู้ใช้ทำการเลือกในการตั้งค่าความเป็นส่วนตัว. |
__kwc_settings | คุกกี้ | 400 วัน | คุกกี้นี้มีการตั้งค่าความเป็นส่วนตัวเฉพาะ |
bookingSessionId | คุกกี้ | เซสชัน | ตัวระบุเฉพาะที่ใช้โดย Riskified เพื่อป้องกันการฉ้อโกงการชำระเงิน. |
cf_use_ob | คุกกี้ | 1 วัน | คุกกี้นี้ช่วยให้เว็บไซต์สามารถแสดงประกาศให้ผู้เข้าชม ทราบว่าเว็บไซต์อยู่ระหว่างการบำรุงรักษาหรือไม่สามารถเข้าถึงได้ |
dealsSubscriptionFormSeen | คุกกี้ | 400 วัน | ใช้เพื่อตรวจสอบว่าผู้ใช้ได้เห็นป๊อปอัพการสมัครสมาชิกหรือไม่ |
deeplinkId | คุกกี้ | เซสชัน | คุกกี้นี้ใช้เพื่อเก็บข้อมูลที่จำเป็นเกี่ยวกับข้อเท็จจริงที่ว่าคุณมาที่เว็บไซต์ของเราผ่านลิงก์บนเว็บไซต์ของพันธมิตรที่เกี่ยวข้องของเรา |
fchkoutoolsDID | คุกกี้ | ถาวร | ใช้โดย Forter เพื่อป้องกันการฉ้อโกงการชำระเงิน. |
fchkoutoolsSID | คุกกี้ | เซสชัน | ใช้โดย Forter เพื่อป้องกันการฉ้อโกงการชำระเงิน. |
forced_brand | คุกกี้ | 400 วัน | บังคับใช้แบรนด์ที่กำหนดโดยพารามิเตอร์ URL หรือโหมดดีบัก. |
forterToken | คุกกี้ | 400 วัน | คุกกี้นี้จำเป็นสำหรับการใช้งานเครื่องมือป้องกันการฉ้อโกงซึ่งใช้สำหรับการชำระเงินทั้งหมดบนเว็บไซต์ของเรา |
forterTokenCopy | คุกกี้ | 400 วัน | คุกกี้นี้จำเป็นสำหรับการใช้งานเครื่องมือป้องกันการฉ้อโกงซึ่งใช้สำหรับการชำระเงินทั้งหมดบนเว็บไซต์ของเรา |
frame_ancestor_url | คุกกี้ | 400 วัน | ใช้โดย Clicktripz ซึ่งเป็นเครือข่ายโฆษณาที่ช่วยให้เราสามารถแสดงโฆษณาให้คุณเห็นในเว็บไซต์ต่างๆ ทั่วอินเทอร์เน็ต |
ftr_ncd | คุกกี้ | 400 วัน | คุกกี้นี้เป็นส่วนสำคัญของเครื่องมือป้องกันการฉ้อโกงที่ใช้สำหรับการชำระเงินทั้งหมดบนเว็บไซต์ของเรา |
google_play_services_auth | คุกกี้ | 400 วัน | ใช้สำหรับการยืนยันตัวตนสำหรับบริการ Google Play |
ignore_mobile_ad | คุกกี้ | 400 วัน | คุกกี้นี้ใช้เพื่อติดตามการเลือกปิดโฆษณาบนเว็บไซต์ของเรา |
kw_language | คุกกี้ | เซสชัน | คุกกี้นี้ช่วยให้เราจดจำการตั้งค่าภาษาของคุณได้ |
kw_market | คุกกี้ | เซสชัน | คุกกี้นี้ช่วยให้เราติดตามประเทศตลาดได้ |
kw_session_id | คุกกี้ | 1 วัน | รักษาสถานะเซสชันของผู้เข้าชมระหว่างการร้องขอหน้าเว็บ |
kw_user_market | คุกกี้ | 400 วัน | คุกกี้นี้มีข้อมูลเกี่ยวกับภูมิภาคของคุณ ซึ่งสามารถเลือกได้ผ่านการตั้งค่า |
lastDealsDataStorage | คุกกี้ | 400 วัน | ใช้เก็บข้อมูลเพื่อเปิดใช้งานฟังก์ชันต่างๆ ของส่วน ดีล บนเว็บไซต์ของเรา |
lastDealsResults | คุกกี้ | 400 วัน | ใช้ในการเก็บรายการการค้นหาล่าสุดที่ผู้ใช้ของเราทำไว้ |
mapbox | คุกกี้ | 400 วัน | ใช้เพื่อให้บริการแผนที่และการค้นหาตำแหน่ง |
messagesSupportedByClient | คุกกี้ | 1 วัน | คุกกี้นี้ช่วยให้การสื่อสารระหว่างแอปมือถือ Kiwi.com และเว็บไซต์ของเราทำงานได้อย่างเต็มประสิทธิภาพภายในแอป |
ppwp_wp_session | คุกกี้ | 1 วัน | คุกกี้นี้จะเก็บรักษาข้อมูลของผู้ใช้ข้ามหน้าต่างๆ ที่ผู้ใช้เข้าถึง |
preferred_currency | คุกกี ้ | 400 วัน | คุกกี้นี้ช่วยให้เราจดจำการตั้งค่าสกุลเงินของคุณได้ |
preferred_language | คุกกี้ | 400 วัน | คุกกี้นี้ช่วยให้เราจดจำการตั้งค่าภาษาของคุณได้ |
rCookie | คุกกี้ | 400 วัน | คุกกี้นี้บันทึกข้อมูลสถิติเกี่ยวกับพฤติกรรมของผู้ใช้บนเว็บไซต์ |
recentRedirect | คุกกี้ | เซสชัน | คุกกี้นี้จะเก็บข้อมูลจากหน้าที่เข้าชมล่าสุด |
recentSearch | คุกกี้ | 30 วัน | คุกกี้นี้จะเก็บข้อมูลจากแบบฟอร์มการค้นหาครั้งล่าสุด |
recentSearchList | คุกกี้ | เซสชัน | คุกกี้นี้จะเก็บรายการเที่ยวบินที่คุณค้นหาล่าสุด |
search.form.recent_search | คุกกี้ | 400 วัน | คุกกี้นี้ประกอบด้วยตัวกรองล่าสุดที่คุณระบุในแบบฟอร์มการค้นหา |
sentry | คุกกี้ | 400 วัน | ใช้สำหรับตรวจสอบและรายงานปัญหาทางเทคนิคของแอป |
simpleToken | คุกกี้ | 3600 วินาที | คุกกี้ที่ใช้ในการเก็บข้อมูลการยืนยันตัวตน. |
su_access_token | คุกกี้ | เซสชัน | คุกกี้นี้ถูกใช้เพื่ออำนวยความสะดวกในกระบวนการเข้าสู่ระบบ. |
su_refresh_token | คุกกี้ | 60 วัน | คุกกี้นี้ถูกใช้เพื่ออำนวยความสะดวกในกระบวนการเข้าสู่ระบบ. |
sub1Param | คุกกี้ | 30 วัน | คุกกี้ที่ใช้สำหรับเก็บรหัสตัวแทนพันธมิตร. |
subscriptionFormSeen | คุกกี้ | 400 วัน | ใช้เพื่อตรวจสอบว่าผู้ใช้ได้เห็นป๊อปอัพการสมัครสมาชิกหรือไม่ |
testEnvironment | คุกกี้ | 400 วัน | คุกกี้ภายในที่ใช้โดยนักพัฒนาของเราเพื่อติดตามข้อมูลต่างๆ ที่เกี่ยวข้องกับการทดสอบเว็บไซต์ของเรา |
test_cookie | คุกกี้ | 1 วัน | คุกกี้นี้ใช้เพื่อตรวจสอบว่าเบราว์เซอร์ของผู้ใช้รองรับคุกกี้หรือไม่ |
thx_guid | คุกกี้ | 400 วัน | ใช้โดย Signifyd เพื่อวัตถุประสงค์ในการป้องกันการฉ้อโกงและการตรวจจับการละเมิด. |
tmx_guid |