We'll protect you from delays, cancellations, and rescheduling.
Your flight has been canceled
As soon as you know of any situation that will affect your trip, sign in to your booking to get help. We'll notify you if we find out about any schedule change or cancellation.
Okay, I'll sign in to my booking to see my options.
Nice! I can select an alternative trip on my own.
We'll offer you alternative transportation to your destination. After you accept, we'll book the new itinerary for you.
We've successfully booked an alternative trip for you.
Wow, that was easy.
Solution for your trip disruption.
Accommodation and contribution to airport transfer if your layover is more than 8 hours overnight.
Contributions to food and drinks if the delay is more than 4 hours.
As soon as you know of any situation that will affect your trip, sign in to your booking to get help. You will lose the Guarantee if you make changes to your itinerary directly with the carriers without our approval, or if you don't respond to our offers within 24 hours.
You were late for check-in.
You changed your trip or contact details without our approval. This includes adding baggage to a short-layover itinerary.
You didn't have the correct visa or travel documents for your layover airport.
You were denied boarding due to a breach of the terms and conditions of the carrier.
Force majeure situations like extreme weather conditions, strikes, and others.
If you purchase the Kiwi.com Guarantee, it will protect every part of your trip from unexpected carrier changes.
The Guarantee protects your whole trip. This allows you to book connections between any carriers, even when they don't cooperate.
Yes, the Guarantee protects all forms of transportation in your trip.
When you choose any of the options provided by us under the Kiwi.com Guarantee (e.g. an alternative trip or a refund from us), any claims related to your tickets will be transferred (assigned) to us. For example, any refunds for tickets or damages or compensation from the carriers will go to us.
This transfer of claims does not apply to the compensation claims and claims for damages that are handled for you by a third-party service added through us, e.g. AirHelp+. The third-party service provider will handle these claims according to their terms. We’ll only keep the claim for refunds.
You can read the legal version of these conditions here.