Don’t worry, we’ve got you covered

Our Guarantee protects you from:

Flight delays

Travelling with connections? You could miss a flight because of a previous delay.

Flight delay

Flight cancellations

Your flight can be cancelled unexpectedly.

Flight cancellation

Schedule changes

Our airline partners can reschedule your flight which may affect your itinerary.

Flight cancellation

If this happens, we will offer you:

Alternative flight
Alternative flight
to your destination
Alternative flight
Refund the price
of your unused tickets

This decision is yours when there's less than 48 hours until departure, otherwise we choose.

What else is included?

We’ll contribute to the following if you get stuck:

To cover all passengers on the booking.


Per passenger towards accommodation; if the delay is more than 8 hours overnight.

Food and drink

Per passenger towards refreshments; if the delay is more than 4 hours.

All we need is a little cooperation

Vui lòng thực hiện theo các bước này để đảm bảo kết quả tốt nhất có thể:
  • Inform us as soon as you are aware of any of the situations above.
  • Respond within 24 hours to all our offers.
  • Don’t make any flight changes without our approval.
  • If we agree that you should buy a flight that’s not available online, we need to receive your email with proof of payment within 14 days.

Unfortunately, if you do not follow these instructions, your Guarantee may be void.