If your booking included automatic check-in with the Kiwi.com Guarantee and you submitted your details more than 24 hours before departure, but we didn’t check you in, we’ll refund any airport check-in fee.
We offer automatic check-in as part of the Kiwi.com Guarantee. In some rare cases, it might happen that we fail to check you in because of a technical issue.
How do I apply for a check-in refund?
When you’re asked to pay the fee at the airport, please keep the receipt or take a screenshot.
Then go to your trip, click on “Refunds and cancellations” on the top of the page, and choose “Check-in issue” as your reason for the refund. Upload a copy of the receipt and send us the request.
Our agents will check your request and send you your refund within 6 weeks. They’ll get to it as soon as they can and will notify you when it’s sent.