<div>If you added baggage with us, didn't exceed your allowance, and still needed to pay for it at the airport, we will reimburse you the airport baggage fee.</div><div><br><a href="https://www.kiwi.com/user">Sign in</a> to your booking, click <strong>“Refunds and cancellations” </strong>at the top of the page, and submit the receipt.&nbsp;</div><div><br>Please also include the details to help us understand what the issue was so that we can make amends.</div><div><br>In case you did not add this baggage with us, or exceeded your baggage allowance, we won't be able to reimburse you.&nbsp;</div>

If you added baggage with us, and it wasn’t added, we’ll reimburse the fee.

I was charged for baggage at the airport

<div>If we failed to add services or check you in online as promised, we’ll refund you the fee that you paid at the airport.</div><div><br></div><div>To request a refund, <a href="https://kiwi.com/user">sign in</a>, open your trip, and click <strong>"Refunds and cancellations"</strong> at the top of the page. Scroll down, choose the reason for the refund, and attach the receipts.</div>

If we failed to add services or check you in online as promised, we’ll refund you.

I got charged extra at the airport. How do I get a refund?

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I was charged for baggage at the airport