The COVID-19 crisis hit the travel industry hard, but it did wonders for our process and technology innovation. With our phone lines constantly overloaded with travelers looking for an update about their canceled flights and refunds, we had to develop a better communication platform.
Our helpdesk messaging tool provides a perfect blend of email and instant messaging. It’s fully integrated with our help center and smart FAQ articles, so you can read the articles most relevant to your question while one of our highly-trained travel consultants responds in person.
Watch this space as we continue to develop exciting new innovations to complement our messaging system.