Can I cancel with the carriers directly?

You might choose not to cancel your ticket with us, and go directly to the carriers. But their policies and the way we book trips vary, so it might not always be possible to get a refund.

If you successfully claim a refund from the carriers, they might send it to our bank account — in that case, please let us know. We’ll forward it to you unless you’ve already requested a refund from us.

You’ll find the details in sections 7.3 and 8.3.5 of our Terms & Conditions.