How do I receive my refund from Kiwi.com?

Depending on the type of refund, you might receive the payout via various methods. Some refunds might only be available in Kiwi.com Credit, but if there is a monetary refund, we usually give you an option to choose between the Credit and the original payment method you used to book the trip or pay for the services.

If you apply for an assisted carrier refund through us, we’ll only be able to send you the refund after we receive it from the carriers. See our When will you send me my refund article for more info.

Here are all of the possibilities:

Kiwi.com Credit — it’s the fastest way to receive your refund from Kiwi.com. Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Your Credit will expire after the stated period of validity.
Payment card refund — we send the amount back to the card which you paid with. It's not possible to refund it to a different card. Depending on your bank, it could take several working days to arrive in your account.
PayPal — we send the refund to your PayPal account. You should have it there within 24 hours.
Bank transfer — we ask for your bank details and send you the payment within 24 hours. Depending on your bank, it should arrive in your account in 3 – 5 working days.
Carrier vouchers or credits — if you apply for an assisted refund and the carriers only send us vouchers or credits that you can use, we’ll forward them to you via email.

Please note that the amount might differ slightly when we refund your debit/credit card or via bank transfer, depending on your bank's currency exchange rates.
Some banks might also charge a fee for incoming international payments.
If we send you the refund and you don't receive it within the given timeframe, please contact your bank.

Additional information on refunds

Kiwi.com processes your refund request and sends it to the airline immediately

The best way to review your refund options and check the status of your refund request, is by looking in the Refund section at the bottom of your trip page. Once you request a refund we immediately send your refund request to the airline. This incurs no additional payment. Please note, Kiwi.com is not responsible for any fees you may incur such as airport taxes.

Get the Kiwi.com Guarantee and receive an instant refund if your flight is disrupted

To protect yourself from airline disruptions and waiting around for a refund, we recommend adding the Kiwi.com Guarantee to your booking.

If your flight is canceled or significantly delayed, we’ll send you an instant refund in Kiwi.com Credit. You can use Kiwi.com Credit to book a replacement flight right away, as opposed to waiting several days to get the refund processed by the airline. This helps you stick as close as possible to your original travel plans, by being able to immediately book a new flight.