What if the airline requires a copy or physical check of the payment card used for payment?

A copy of our payment card that was used for the payment should be attached to your Kiwi.com e-ticket.

• If not, or if this is not being accepted, please contact us by phone immediately.
• If the airline recommends that you pay once again and that the original booking will be fully refunded to us, please go ahead and do so.
  • Once you send us a copy of your receipt(s) through the refunds and cancellations link in Manage My Booking. We’ll refund you without delay.