Can I change my trip with the airline at the airport?

If you change your itinerary or contact details directly with the airlines, you’ll lose protection through our disruption services._ This is because we need to be aware of all changes and updates to be able to assist you.

However, if you’re not allowed on board because of a missing visa, or if you missed boarding because of a fault of your own, you can try to arrange a trip change directly with the airline. In such cases, our disruption services won’t apply.