Can I cancel with the airline directly?

You might choose not to cancel your ticket with us, and go directly to the airline. But their policies and the way we book trips vary, so it might not always be possible to get a refund.

If you successfully claim a refund from the airline, they might send it to our bank account — if that happens, we’ll reach out to you as soon as we receive the refund.

You’ll find the details in sections 5.5 and 9.4.5 of our Terms & Conditions.