I missed my connection because of delayed baggage

If a delay of the baggage you've added with us caused you to miss a connection, we can offer you an alternative itinerary, instant monetary refund or Kiwi.com Credit, or we can apply for a refund from the airline on your behalf, depending on if you have our disruption services.

Get in touch with our agents for help as soon as possible. Our English support is here for you 24/7 when you're traveling.

Don't buy a new connection without consulting us. You might lose protection through our disruption services.

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☎ How to contact us

Visit our Help Center to see our contact details.

Rechecking your baggage between flights

If you have a self-transfer between flights, the carriers don’t transfer your baggage.

Why can’t I add baggage to my itinerary?

There are a few reasons why you might not be able to add checked baggage.

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