If we refund you out of our pocket or book you an alternative as part of our disruption services, we’ll keep any potential carrier refunds.
If you’d rather deal directly with the carriers instead of accepting help from us, you can. But they’re likely to provide you fewer options than our services do. However, they might be obliged to offer you further compensation on top of any help you get from us or them.
Read more about your rights with us vs. carriers in this article, and about specific rules and limitations of our disruption services here.