If you can’t travel or don’t like any of the offered alternatives, you should apply for a refund. Please note that you can only apply for a refund for the whole itinerary.
You’ll get refunded for the unused parts of your trip if you have Disruption Protection. If not, you can apply for a carrier refund for the canceled flights through us or directly with the carrier.
You can sign in to your account, open your trip, and click Refunds and cancellations at the top of the page.
When the carriers cancel the trip, they should usually provide a full refund for the canceled portion. However, their policies might be slightly different in force majeure or other extraordinary situations.
Check the carriers’ policy in your itinerary to know what to expect.