<div>You can add travel insurance when booking a trip, or later through the <strong>My trips</strong> section in your account (non-American customers only). Once you do add insurance to your trip, you'll receive a confirmation email.&nbsp;</div><div><br></div><div>We offer different types of insurance depending on your nationality.&nbsp;</div><div>For American nationals:</div><ul><li>Insurance provided by <strong>Travelex Insurance Services</strong>&nbsp;</li><li>Travel Protection Plan provided by <strong>AXA Assistance USA, Inc.</strong>&nbsp;</li></ul><div><br>For all other nationalities:</div><ul><li>Insurance provided by <strong>AXA Assistance</strong></li></ul>

Travel with peace of mind with insurance from AXA or Travelex.

Travel insurance

<div>AirHelp Plus is an extra service we offer in collaboration with <a href="https://www.kiwi.com/help/search/article/299">our partner AirHelp</a>. It’s here to assist you with a possible airline compensation claim if your flight gets delayed, canceled, or overbooked.</div><div><br></div><div>If you add this service during booking, AirHelp will automatically check your claim after your trip. If you’re entitled to compensation, they’ll reach out to you and help you collect it from the airline(s) <strong>with no further fees</strong>.&nbsp;</div><h3>What compensation can I get with AirHelp Plus?</h3><div>Depending on the applicable regulations, you might get:</div><ul><li><strong>Flight compensation:</strong> up to €600 for flight delays, cancellations, and overbookings.</li><li><strong>Cost reimbursement:</strong> up to €6,000 for extra costs caused by a delay, including lost baggage and missed reservations (hotels, flights, etc.).</li></ul><h3>How does it work exactly?</h3><ul><li>When you purchase the AirHelp Plus service, we’ll add it to all flights and all passengers in your booking. You’ll receive an email confirmation of the service.&nbsp;</li><li>If your flight gets affected by a known issue, we’ll refer you to AirHelp to begin the process for your claim. Make sure you keep all documentation provided to you by the airline and follow the steps in the email.</li><li>AirHelp will deal with the airline on your behalf and will send you any available compensation.</li></ul><h3>What if I don’t add AirHelp Plus?</h3><div>You can also claim your compensation directly from the airline(s) on your own, or you can contact <a href="https://www.airhelp.com/en-gb/">AirHelp</a> afterwards. AirHelp has a lot of expertise and experience, and they'll only charge you if they help you win compensation from the airlines.</div><div><br></div><div><a href="https://www.airhelp.com/en/terms/">AirHelp Terms &amp; Conditions</a></div>

Get assistance with compensation for flight delays, cancellations, and overbookings.

AirHelp Plus passenger rights assistance

<div>When you book your trip, you can add a third-party service provided by Blue Ribbon Bags that protects your baggage if it gets lost or delayed during your travels. If that happens, Blue Ribbon Bags will help you track and expedite the return of your bags.<br><br></div><div><strong>What to do if your bag gets lost:</strong></div><ul><li>Report your lost baggage to the airline and collect a <strong>file reference</strong> or <strong>locator number</strong> along with a copy of your <strong>Property Irregularity Report</strong>, as provided by the airline.</li><li>Report your lost baggage to Blue Ribbon Bags within 24 hours of your flight’s landing, either by calling (+1 (888) 224 4243) or through their <a href="https://www.blueribbonbags.com/MbrFilingPassenger">website</a>. They’re available 24/7.</li></ul><div><strong>Satisfaction Guarantee Payment</strong></div><ul><li>If your baggage is not returned to you within 96 hours, Blue Ribbon Bags will send you €1,000 per bag, guaranteed.</li><li>Payments are guaranteed even if your bags are returned after the 96-hour service period.</li><li>No proof of baggage contents is required to receive the Satisfaction Guarantee Payment.</li><li>A claim must be filed with your airline prior to reporting your mishandled bag to Blue Ribbon Bags.</li></ul><div><strong>Other advantages</strong></div><ul><li>This service works<strong> in addition</strong> to any other insurance that you may have.</li><li>Blue Ribbon Bags service covers every flight, on every airline, everywhere in the world.</li><li>You'll receive automatic email updates each time there is any change to the status of your mishandled bag.</li></ul><div>You can find Blue Ribbon Bags’ full conditions <a href="https://www.blueribbonbags.com/ServiceAgreement">here</a> (be mindful that they’re only available in English).</div>

A third-party service from Blue Ribbon Bags helps track and expedite lost baggage.

Insuring your baggage from getting lost

<div>If your baggage is lost or damaged please reach out to the carrier.&nbsp;</div><div><br>It's best to report any damage before you leave the airport, so that you have proof.</div><div><br></div><div>First, find the airline or lost baggage counter and show them your baggage tag reference number. It’s usually on a sticker which they placed on your boarding pass or passport.</div><div>They might also ask for your PNR number. You’ll find it on your boarding pass or e-ticket.</div><div><br></div><div>If your baggage is lost or delayed, the carrier should take your address and deliver the bag to you once it turns up. If it’s damaged, ask them about their coverage before you pay for any repairs.</div><div><br></div><div>If you have any <strong>travel insurance</strong>, check the details or contact the provider to see if they offer any reimbursement.</div><div><br></div><div>If you added <a href="https://www.kiwi.com/help/search/article/179"><strong>Blue Ribbon Bags</strong></a><strong> </strong>protection, contact them as well. They’ll help you track your baggage and reimburse you if it doesn't arrive within 96 hours.</div>

My baggage is lost or damaged

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Travel insurance

Insuring your baggage from getting lost

AirHelp Plus passenger rights assistance

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Travel insurance
Travel with peace of mind with insurance from AXA or Travelex.

Insuring your baggage from getting lost
A third-party service from Blue Ribbon Bags helps track and expedite lost baggage.

AirHelp Plus passenger rights assistance
Get assistance with compensation for flight delays, cancellations, and overbookings.