Phone line opening hours

If you have a booking, you can sign in to your account or call one of the numbers listed on your e-ticket.

If you’re not traveling soon, it might be faster for you to send us a message. We prioritize calls from customers with upcoming departure dates, so your wait times might be longer.

Assistance in English is always available, and if you’d need support in another language, you can reach our agents at the following times:

English
Available 24/7

French, German, Italian & Hungarian
Mon – Fri 08:00 – 16:00 UTC

Spanish & Portuguese
Mon – Fri 09:00 – 17:00 UTC

Romanian, Russian, Ukrainian, Czech & Polish
Mon – Fri 07:00 – 15:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC

If you don’t have a booking, you can call us at the number listed on our contact page. This line only offers support in English, and is available during the following hours:

English
Mon – Fri 08:00 – 16:00 UTC