We’ll let you know about any changes in your itinerary as soon as the carriers inform us and will do our best to help. You’ll see all the details and your options on your trip page.
If the change occurred while you’re already traveling and you don’t see any options in your trip yet, please contact us as soon as you can.
The exact options we offer you will depend on how the change affects your booking and on the carrier who caused the disruption.
When you book with us, we essentially act as an intermediary between you and the carrier — you authorize us to handle the reservation on your behalf, so we can accept or reject alternative options or apply for refunds.You’ll find the full policy in our Terms & Conditions, section 5.