To rebook your trip, sign into your account, open your trip, and scroll down to the Rebooking & cancellations section and click Change your trip.
When you rebook your trip, you’ll pay the full price of a new ticket. We’ll show you all possible options with the carriers’ prices. If you like one of the options, you can pay for the new trip and continue with the change.
If you want to cancel your trip, we’ll offer you an assisted refund, which means we’ll request a refund from the carriers on your behalf. Please note that a refund might not always be available and that some carriers might not provide monetary compensation.
We'd advise you to check their policy beforehand to know what to expect.
If a refund is possible, we’ll send it to you once we receive it from the carrier. You can check your refund status by logging into your account, opening your trip, and clicking Refunds and cancellations.
If you don’t want to handle your refund through us, you can apply for it directly with the carriers.