If you’d still like to travel, we’ll offer you an alternative itinerary. If you have our disruption services we’ll help cover the costs.
In cases where you don’t have protection through our disruption services or would have to pay for an alternative flight, you’ll be able to see the extra costs before confirming an option.
However, please note that our disruption services don’t apply in force majeure or other extraordinary situations. We'll do our best to help, but we can't guarantee any free options or refunds – the refunds might depend on the carriers.
In some cases, the carrier might offer you an alternative directly. If it fits your itinerary, we can either confirm this alternative with them or advise you to accept it.
Always check with us before you accept any alternatives from the carrier, as you might not be covered by our disruption services.
In cases where a part of your trip has been canceled but you’d still like to proceed with the rest of your original itinerary, you can. Read more about your rights in cases of carrier cancellations, changes, or delays here.