We’ve got you covered,
every step of the way
Our Guarantee ensures you always reach your final destination, even when the carrier makes unexpected changes to your booking. It’s available for all of your connections, whether you self-transfer, travel by plane, bus, or train and it covers carrier cancellations, delays, and schedule changes. Add the Kiwi.com Guarantee while making a reservation with us and enjoy all the perks of the service.
Protection against unexpected carrier changes
Accommodation and contribution to airport transfer
Contribution to refreshments
Alternative itinerary or refund
24/7 assistance while traveling
Kiwi.com Guarantee
Kiwi.com Guarantee
Have you found out about something affecting your trip? Sign in to your account to let us know.
We’ll get in touch with you as soon as possible. If our Guarantee applies, we’ll offer a refund or assist you on your journey and find alternative transportation to your destination.
You were late for check-in
You changed your trip or contact details without our approval, including adding baggage to a short-layover itinerary
You made changes to your itinerary directly with the carriers without our approval
You didn’t respond to our offers within 24 hours
You didn't have the correct visa or travel documents for your layover airport
You were denied boarding due to a breach of the terms and conditions of the carrier
Force majeure situations like extreme weather conditions, labor strikes, and others
Hvis du køber Kiwi.com-garantien, beskytter den alle dele af din rejse i tilfælde af uventede ændringer fra transportselskabets side.
Garantien dækker hele din rejse. Det giver dig mulighed for at booke forbindelser på tværs af transportselskaber, selv når de ikke samarbejder.
Ja, garantien dækker alle transportformer, der er indeholdt i din rejse.
Når du vælger en af de muligheder, vi tilbyder under Kiwi.com-garantien (for eksempel en alternativ rejse eller refusion fra os), overdrages (tildeles) eventuelle erstatningskrav i forbindelse med dine billetter til os. For eksempel vil alle refusioner for billetter og skader samt kompensation fra transportselskaberne gå til os.
Denne overdragelse af erstatningskrav gælder ikke for krav om kompensation og skadeserstatning, der håndteres på dine vegne af en tredjepartsleverandør tilføjet via os, for eksempel AirHelp+. Tredjepartsleverandøren håndterer disse erstatningskrav i overensstemmelse med deres vilkår. Vi beholder kun erstatningskravet for refusioner.
Du kan læse den juridisk gældende udgave af disse betingelser her.
