Our Guarantee protects you from:
Flight delays
Travelling with connections? You could miss a flight because of a previous delay.
Flight cancellations
Your flight can be cancelled unexpectedly.
Schedule changes
Our airline partners can reschedule your flight which may affect your itinerary.
If this happens, we will offer you:
Alternative flight
to your destination或
Refund the price
of your unused ticketsThis decision is yours when there's less than 48 hours until departure, otherwise we choose.
What else is included?
We’ll contribute to the following if you get stuck:
TRANSPORT TO ANOTHER AIRPORT
To cover all passengers on the booking.
OVERNIGHT ACCOMMODATION
Per passenger towards accommodation; if the delay is more than 8 hours overnight.
FOOD AND DRINK
Per passenger towards refreshments; if the delay is more than 4 hours.
All we need is a little cooperation
请遵循以下步骤以达到最好的效果：
- Inform us as soon as you are aware of any of the situations above.
- Respond within 24 hours to all our offers.
- Don’t make any flight changes without our approval.
- If we agree that you should buy a flight that’s not available online, we need to receive your email with proof of payment within 14 days.
Unfortunately, if you do not follow these instructions, your Guarantee may be void.
