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The Kiwi.com Guarantee protects your trips from unexpected carrier changes
The Kiwi.com Guarantee protects your trips from unexpected carrier changes

Our Guarantee ensures you always reach your final destination, even when the carrier makes unexpected changes to your booking. It’s available for all of your connections, whether you self-transfer, travel by plane, bus, or train and it covers carrier cancellations, delays, and schedule changes. Add the Kiwi.com Guarantee while making a reservation with us and enjoy all the perks of the service.

Why you should add the Kiwi.com Guarantee to your booking
Why you should add the Kiwi.com Guarantee to your booking

Protection against unexpected carrier changes

Accommodation and contribution to airport transfer

Contribution to refreshments

Alternative itinerary or refund

24/7 assistance while traveling

How to apply the
Kiwi.com Guarantee
How to apply the
Kiwi.com Guarantee
Sign in to your trip

Have you found out about something affecting your trip? Sign in to your account to let us know.

We’re here to help

We’ll get in touch with you as soon as possible. If our Guarantee applies, we’ll offer a refund or assist you on your journey and find alternative transportation to your destination.

When the Kiwi.com Guarantee doesn’t apply
When the Kiwi.com Guarantee doesn’t apply

You were late for check-in

You changed your trip or contact details without our approval, including adding baggage to a short-layover itinerary

You made changes to your itinerary directly with the carriers without our approval

You didn’t respond to our offers within 24 hours

You didn't have the correct visa or travel documents for your layover airport

You were denied boarding due to a breach of the terms and conditions of the carrier

Force majeure situations like extreme weather conditions, labor strikes, and others

常见问题解答
我怎么知道自己是否享受担保?

如果您购买了 Kiwi.com 担保,我们会保障您的行程免受承运方意外变更的影响。

如果我的行程有多个承运方会怎么样?

此担保会保障您的整个行程。这样您就可以预订任何承运方之间的中转,即便他们之间并无合作关系。

巴士和火车中转是否在担保范围内?

当然,此担保保护您行程中的所有交通形式。

购买 Kiwi.com 担保之前,我们还应该了解些什么?

一旦您选择 Kiwi.com 担保提供的任何选项(例如,我们提供的替代行程或退款),任何有关票务的索赔都会转移(分配)给我们。举例来说,承运方对于票务、损失或赔偿的任何退款均会转移给我们。

这种索偿权转让并不适用于您通过我们添加的第三方服务(例如 AirHelp+)来处理的赔偿或索偿。第三方服务提供商将根据他们的条款来处理这些索偿。我们仅保留退款的索偿权。

您可以在此处阅读这些条款的法律文本。

安心旅行。通过我们预订旅行
不论是何旅行,我们将始终帮助您无缝享受旅行的乐趣。享受担保。
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