Our Guarantee ensures you always reach your final destination, even when the carrier makes unexpected changes to your booking. It’s available for all of your connections, whether you self-transfer, travel by plane, bus, or train and it covers carrier cancellations, delays, and schedule changes. Add the Kiwi.com Guarantee while making a reservation with us and enjoy all the perks of the service.
Protection against unexpected carrier changes
Accommodation and contribution to airport transfer
Contribution to refreshments
Alternative itinerary or refund
24/7 assistance while traveling
Have you found out about something affecting your trip? Sign in to your account to let us know.
We’ll get in touch with you as soon as possible. If our Guarantee applies, we’ll offer a refund or assist you on your journey and find alternative transportation to your destination.
You were late for check-in
You changed your trip or contact details without our approval, including adding baggage to a short-layover itinerary
You made changes to your itinerary directly with the carriers without our approval
You didn’t respond to our offers within 24 hours
You didn't have the correct visa or travel documents for your layover airport
You were denied boarding due to a breach of the terms and conditions of the carrier
Force majeure situations like extreme weather conditions, labor strikes, and others
如果您购买了 Kiwi.com 担保，我们会保障您的行程免受承运方意外变更的影响。
一旦您选择 Kiwi.com 担保提供的任何选项（例如，我们提供的替代行程或退款），任何有关票务的索赔都会转移（分配）给我们。举例来说，承运方对于票务、损失或赔偿的任何退款均会转移给我们。