Our complaint agents will investigate what happened and see if there’s anything we can do to rectify the situation. If they find that we made a mistake or didn’t provide you with good service, they’ll try to make amends. But if we didn’t make mistakes or provide misinformation, and you received adequate service, there might not be anything further that we can do.
It's important to file your complaint correctly, as we won’t be able to offer timely assistance if you send us a regular support request (such as a request to add baggage or change the dates of your trip) instead of a complaint. This would require us to eventually transfer your case from support agents to agents who deal with complaints, and it’ll only take longer to assist you.
If you’d like to add or change something, or have a question about your booking, please first check the options in your account or browse the articles in our Help section. If you don’t find what you’re looking for, you can reach our support via our contact page.