Our Guarantee protects you from:
Flight delays
Travelling with connections? You could miss a flight because of a previous delay.
Flight cancellations
Your flight could be cancelled unexpectedly.
Schedule changes
One of your flights might be rescheduled by the airline. This can affect the rest of your itinerary.
If this happens, we will offer you:
Alternative flight
to your destinationor
Refund the cost
of your unused ticketsThe decision is yours when there are less than 48 hours until departure, otherwise, we choose.
What else is included?
We’ll contribute to the following if you get stuck:
TRANSPORT TO ANOTHER AIRPORT
To cover all passengers in the booking.
OVERNIGHT ACCOMMODATION
If the delay is more than 8 hours overnight.
FOOD AND DRINK
If the delay is more than 4 hours.
All we need is a little cooperation
Please follow these steps to ensure the best possible outcome:
- Inform us as soon as you're aware of any situation that affects your trip.
- Respond to all our offers within 24 hours.
- Don’t make any flight changes without our approval.
- If we agree that you should buy a flight which is not available online, we must receive your email with proof of payment within 14 days.
Unfortunately, if you do not follow these instructions, your Guarantee may be voided.
