If you find yourself in a situation where you’re charged at the airport for a service we promised to provide, we’ll naturally refund you.
Examples can include: if you added your check-in details on time but were charged for check-in at the airport; if you added baggage to your booking but were charged for it at the airport, etc. Please note Kiwi.com cannot offer support with any miscellaneous costs at the airport you experience outside of control such as airport taxes. Your refund options depend on the policies of your ticket fare and the types of services you’ve purchased.
Reimbursement related to extra services such as these can take up to 6 weeks, depending on the refund method you choose.