We’ll still help you if there are disruptions and offer you alternative trips, but we won’t help cover the costs or guarantee a refund — a refund will depend on the airlines. You can also request an alternative directly from them without our assistance.
The airlines are likely to only reimburse the parts of your trip they canceled or significantly changed. They have no obligation to cover any other reservations you might have.
In the above example of a missed flight to New York, the airline operating your first flight from Prague to London won’t offer a reimbursement or an alternative to New York because that leg of your trip wasn’t a part of their reservation.
The airline operating your flight to New York won’t offer you options either since their flight was not the one that experienced the delay.
You can read more about your rights in case of disruptions and what you can expect from us and the airlines here.