When your trip or a part of it has been canceled or changed by the airline, your refund options depend on whether or not you have our disruption services.
If you have protection through our disruption services, we’ll issue you compensation for the unused parts of your trip. If you have Connection Protection or Disruption Protection, we’ll offer you Kiwi.com Credit or an assisted refund from the airline. Read more about our disruption services here.
Without protection through our disruption services, we’ll only offer you an assisted refund, which means we’ll request a refund from the airline on your behalf. Please note that a refund might not always be possible, and that some carriers don’t provide monetary compensation.
Airlines usually provide a full refund for canceled trips, but their policies differ — some airlines only refund in vouchers, or they don’t refund at all. We recommend checking their policy beforehand to know what to expect.
If a refund is possible, you should expect to receive it within 14 days (7 days for carriers and 7 days for Kiwi.com). You can check your refund status by logging into your account, opening your trip, and clicking Refunds and cancellations.
If you don’t want to handle your refund through us, you can apply for it directly with the airline.