Protect yourself against flight disruptions with the Kiwi.com Guarantee

Disruption Protection has you covered from booking to landing

Book with the Kiwi.com Guarantee and you’ll get Disruption Protection, meaning that, in the case of major disruptions or cancellations — either before your trip or while you’re traveling — you’ll receive instant compensation in the form of Kiwi.com Credit to rebook a replacement flight straight away.

Whether it’s a canceled flight, significant delay, or a schedule change that affects your trip, the Disruption Protection you get with the Kiwi.com Guarantee means you’ll get from A to B stress-free.

How does it work?

Disruption Protection comes as part of the Kiwi.com Guarantee or as an add-on after you’ve booked. However it’s applied, if any part of your itinerary is canceled or delayed significantly, we will send you Kiwi.com Credit for a comparative alternative flight. Sometimes this may be more expensive and in this case we’ll refund your original booking. If the alternative price is cheaper, we send Kiwi.com Credit for that amount or, if the original departure time is less than five hours away, we’ll send you Credit that matches the price of a replacement flight with an arrival time closest to your original one.

Why book with the Kiwi.com Guarantee and Disruption Protection?

Simply put: peace of mind. Disruption Protection means:

  • Instant Kiwi.com Credit to rebook canceled or delayed flights, or missed connections due to previous delays
  • Worry-free travel, especially on itineraries involving different airlines

Add the Kiwi.com Guarantee to your next booking and with Disruption Protection you’ll know that we’ve got your back if any major issues disrupt your trip. Kiwi.com: fly for less, Guaranteed!

Frequently asked questions

Want to know more? Here are some of the most common questions your fellow travelers have asked about Disruption Protection:

What is Disruption Protection?

It’s to help you out in case airline cancellations, schedule changes or significant delays affect your trip.

When does Disruption Protection apply and what do I get?

Disruption Protection applies when your trip is affected by a disruption, meaning a cancellation, significant delay, schedule change, or another event caused by the airline that prevents you from taking one or more parts of your itinerary, or that delays your final arrival by more than the allowed threshold.

When that happens, you’ll instantly get options designed to help you continue your journey with minimal stress. You can:

  • Get instant Kiwi.com Credit

    • You’ll receive Kiwi.com Credit to rebook a replacement flight straight away.
    • The amount depends on the timing and type of itinerary, but it will never be less than the price of the disrupted part of your trip.
    • In many cases, the credit equals the price of the closest available alternative flight to your original arrival time.

  • Get a hotel refund if an overnight stay becomes necessary

    • If the replacement option we base your Kiwi.com Credit on requires you to stay overnight and we are informed of the disruption less than five hours before your original departure, you can book accommodation via the link we provide and we’ll reimburse you up to €150. This comes in very handy if you find yourself stuck at an airport during part of your trip, for example.

In short: when the airline changes your plans, Disruption Protection gives you fast compensation to rebook, or the option to get a refund from the airline - all handled effortlessly through Kiwi.com.

Am I eligible for Disruption Protection if my trip involves multiple different airlines?

Absolutely! This is precisely the sort of trip it was designed for.

Are there any cases in which Disruption Protection doesn’t apply?

Yes, unfortunately. These include:

  • Extraordinary circumstances that significantly disrupt airline operations (e.g., strikes, major airport or station limitations, airline insolvency, or large-scale service cancellations)
  • You did not have the correct passport, visa, or other required travel documents
  • You changed your itinerary directly with the airline without our approval
  • You changed your contact details without our approval
  • You added checked baggage to an itinerary that originally didn’t include it, without our approval