If your trip gets changed or delayed by less than 24 hours and you can catch all your connections from the same booking, your options will depend on what the carriers offer.
When the carrier asks us to choose whether or not to accept the change, we’ll make a decision depending on your booking:
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If your booking consists of multiple carrier reservations in a row — we call this a self-transfer — we’ll accept the change on your behalf and send you an updated e-ticket. We do this because it’s the best way to keep the rest of your itinerary undisrupted.
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If the disrupted part of your trip only contains 1 carrier reservation, we’ll accept the change on your behalf only if it’s less than 3 hours or if you’re about to travel in less than 48 hours. In all other situations, we’ll let you choose whether you want to accept the change or get a refund.
You’ll have until 48h before departure to get back to us. If you don’t choose an option, we’ll accept the change on your behalf so as not to risk you missing the trip altogether.
When the carriers don’t let us choose and simply send us their updated itinerary, we’ll forward you an updated e-ticket.
You’ll be able to take the changed itinerary without issues, so we won’t offer you any alternative options. But if the new times don’t suit you, you can try reaching out directly to the carrier — they might offer you something when you ask. Otherwise, your only option is to request a trip change.